Melissa Ann White
San Antonio,TX
Summary
Motivated professional transitioning from a successful background in veterinary medicine to a career in criminal justice. Brings strong analytical abilities, attention to detail, crisis-management experience, and a proven record of working in high-pressure, emotionally complex environments. Recent graduate with a BA in Criminology & Criminal Justice and committed to applying compassion, integrity, and critical thinking to support public safety and community well-being.
Overview
9
9
years of professional experience
Work History
Assistant Manager
DOMINION CROSSING VETERINARY HOSPITAL
07.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Executive Assistant
WIDE OPEN THROTTLE
01.2024 - 07.2024
- Run daily sales reports
- Run bi-weekly payroll
- Oversee Product Orders
- Make bank deposits as needed
- Accurately record and maintain inventory
- Oversee business accounts and emails
- Ensure all company bills are paid each month
- Organized and coordinated conferences and monthly meetings.
Lead CSR
HERBST VETERINARY HOSPITAL
07.2016 - 02.2024
- Staff Trainer
- Inventory management
- Head of billing and collections
- Operate multi-line phone system
- Create employee quarterly schedule
- Oversee incoming calls and customer inquiries
- Delegate and lead monthly staff meetings
Team Lead
DOMINION CROSSING VETERINARY HOSPITAL
11.2017 - 03.2020
- Staff trainer
- Head of billing and inventory management
- Oversee incoming calls and customer inquiries
- Delegate and lead monthly staff meetings
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Criminal Justice and Criminology
The University of Texas At San Antonio
12-2025
AAS - Animal Science
Penn Foster College
08.2019
Skills
- Personable
- Leadership
- Negotiation
- Adaptability
- Attentiveness
- Customer relations
- Employee supervision
- Operations management
- Graphic and media design
Timeline
Assistant Manager
DOMINION CROSSING VETERINARY HOSPITAL
07.2024 - Current
Executive Assistant
WIDE OPEN THROTTLE
01.2024 - 07.2024
Team Lead
DOMINION CROSSING VETERINARY HOSPITAL
11.2017 - 03.2020
Lead CSR
HERBST VETERINARY HOSPITAL
07.2016 - 02.2024
Bachelor of Arts - Criminal Justice and Criminology
The University of Texas At San Antonio
AAS - Animal Science
Penn Foster College
INTERNSHIPS & CERTIICATES
Internship - Boerne Police Department
Aug. 2025 - Nov. 2025
Certificate - Dept. of Homeland Security
Threat Evaluation and Reporting Overview
Certificate - AACOG Academy
Family Violence Laws and Enforcement
TCOLE #3901