Summary
Overview
Work History
Education
Skills
Languages
Hobbie
Timeline
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Melissa D. García.

Melissa D. García.

Barranquilla,Colombia

Summary

Journalist an social communicator, bilingual in english, with 3 years of experience in Organizational Communication and customer service in foreign cultures. Noted for proactivity, creativity, and adapting readily to new challenges. Great motivation in Corporate communication,Corporate Marketing and journalism.

Overview

7
7
years of professional experience

Work History

Sales assistant

Rivareno Gelato
04.2023 - 09.2023
  • Lead the Sales Team
  • Welcomed customers and helped determine their needs.
  • Forecasting sales trends.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to special standards.


Cashier

Hermanos Burger
05.2022 - 03.2023
  • Operate the cash register and receive payments from customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Social Communicator and Journalist

Universidad del Norte
10.2020 - 12.2021
  • Maintained consistency of internal and external communications across mediums.
  • Customer service communication between the University and future clients for admission.
  • Produced and send brochures, newsletters and press kits.
  • Development of the communication plan.
  • Conducted media relations and responded to media requests for information.


Trainee Student

Universidad del Norte
12.2019 - 01.2020
  • Support in institutional events
  • Updating the database of allied institutions.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.


Editorial Trainee

Diario La Libertad
06.2018 - 09.2018
  • Assisted editors with final proofreading and layout.
  • Selected and prepared images for stories and articles.
  • Participated in editorial meetings to discuss story ideas and content.

Sales Associate

MANGO
01.2017 - 12.2017


  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers, identified needs and provided product advice.

Education

Bachelor - Journalism And Social Communication

Universidad Del Norte
Barranquilla
03.2020

No Degree - Marketing

Digital Marketing Course
Neetwork Businees School
12.2019

International Business Exchange Program

Deusto University
San Sebastian,Spain.
09.2018

Skills

  • Customer Needs Assessment
  • Product Placement
  • Loyalty Programs
  • Advanced qualifications in Microsoft Office
  • Mailchimp Marketing Platform / Salesforce Sales Cloud / Pardot (Salesforce)
  • Critical Thinking
  • Writing and Editing

Languages

Spanish
Native or Bilingual
English
Full Professional

Hobbie


·Entrepreneurship,Startup: Corn Dog.

· Travel

· Cooking

Timeline

Sales assistant

Rivareno Gelato
04.2023 - 09.2023

Cashier

Hermanos Burger
05.2022 - 03.2023

Social Communicator and Journalist

Universidad del Norte
10.2020 - 12.2021

Trainee Student

Universidad del Norte
12.2019 - 01.2020

Editorial Trainee

Diario La Libertad
06.2018 - 09.2018

Sales Associate

MANGO
01.2017 - 12.2017

Bachelor - Journalism And Social Communication

Universidad Del Norte

No Degree - Marketing

Digital Marketing Course

International Business Exchange Program

Deusto University

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Melissa D. García.