Melissa D. Hickey RN, BSN
Registered Nurse Leader
Plano,TX
Summary
With over 25 years of nursing and leadership experience, I offer a wealth of expertise in navigating the dynamic healthcare landscape. My extensive healthcare knowledge enables me to make informed decisions and exercise sound clinical judgment. I excel in clear and effective communication with patients, colleagues, and stakeholders, both verbally and in writing. Furthermore, I possess the skills to implement impactful business strategies that optimize patient care and organizational outcomes.
Professional in client operations prepared for leadership. Demonstrates strategic planning, process optimization, and client relationship management. Strong focus on team collaboration, adaptability, and achieving results. Skilled in operational efficiency, conflict resolution, and stakeholder communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Director of Client Operations
Premise Health
Plano, TX
11.2023 - Current
- Responsible for oversight and management of multiple health centers with various lines of service including Primary Care, women's health, lifestyle management, behavioral health, chronic condition management, condition management, and preventative health care
- Manages (direct and indirect) up to 50 FTEs across the US in various states remotely
- Partners several VPs, AVPs, Medical Directors, Regional Medical Directors, Sr
- DCOs to achieve better business outcomes
- Identifies processes to improve overall performance of health centers and integrate corporate strategies
- Provides effective leadership, education, coaching, and mentoring at the site level
- Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, reviewing budgets, margins, service and product offerings, in order to implement and drive strategic and relevant operational outcomes
Group Health Center Manager
Premise Health
Plano, TX
10.2022 - 11.2023
- Direct day-to-day administrative and operational functions of 2+ employee health, behavioral health, primary care, physical therapy, and acute care clinics in-person and remotely
- Lead and mentor a team of 10+ employees and provide guidance and leadership to over 7500 corporate employees and multiple departments
- Collaborates with clients to ensure operational goals are met or exceeded increasing company values and ROI
- Facilitate monthly meetings for 500+ Health Center Managers to build relationships, and impactful resources for leaders
- Developed educational programs for ancillary staff to foster growth, increase team member retention, and satisfaction
- Organized and facilitated preventative health campaigns and marketing events which drive and promote client utilization, brand building and NPS scores
Health Center Manager
Premise Health
Plano, TX
03.2018 - 10.2022
- Direct day-to-day administrative and operational functions of primary care, behavioral health, acute care, ambulatory care, health coaching, care management, and employee health clinics
- Lead and mentor a team of 5 employees and provide guidance and leadership to over 2500 corporate employees and multiple departments
- Manage the wellness and preventive health programs including vaccinations, phlebotomy services, biometric screenings, and patient education
- Promote employee health education and resources while conducting multiple marketing events to ensure community awareness
- Organize and facilitate preventative health campaigns and marketing events which drive and promote client utilization, brand building and NPS scores
Director of Nursing
P.R.I.D.E. Functional Rehabilitation Clinic
Dallas, TX
09.2016 - 03.2018
- Offer clinical leadership and oversight utilizing critical thinking skills, effective communication skills, and decisive judgement
- Director of behavioral health, physical, and occupational therapy, and narcotic pain management program
- Recruited, onboarded, and trained new nursing staff while overseeing and implementing changes to nursing best practices
- Supervised, directed, and motivated high-quality performance of teams of professionals across multi lines of service
- Collaborated with other departments to create brand message and increase marketing strategies to grow the business
Assistant Nurse Manager/Case Manager
Humana
Pittsburgh, PA
01.2014 - 12.2016
- Served as telephonic health coach and assistant manager
- Managed Medicare members and assisted members with managing chronic diseases and health improvement
- Delivered outstanding care to patients and evaluate healthcare needs while utilizing a preventative wholistic approach
- Managed multiple chronic disease conditions and mental health of patient health needs utilizing a wholistic nursing approach
Clinical Operations Leader
ColigoMed
Plano, TX
05.2025 - Current
- Leads a remote clinical team across the US for AI supported CCM/RPM chronic disease program.
- Directed clinical trial operations, ensuring compliance with regulatory standards and protocols.
- Implemented process improvements to enhance patient recruitment and retention strategies.
- Collaborated with cross-functional teams to optimize resource allocation and workflow efficiency.
- Mentored junior staff in clinical procedures, fostering a culture of continuous learning and development.
- Analyzed operational data to identify trends, driving strategic decisions for program enhancements.
- Established key performance indicators to assess the effectiveness of clinical initiatives and projects.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
- Established effective communication channels between departments, fostering a collaborative work environment.
Assistant Nurse Clinic Manager/Clinic Nurse Educator
Pentagon-DiLorenzo Tricare Health Care
Washington, DC
01.2007 - 12.2013
- Served as Assistant Manager, ambulatory care, and triage RN for an active-duty clinic of 15K active-duty service members and retirees from all branches of the military
- Lead RN for the emergency response team
- Assisted with same day surgical interventions and ambulatory care services while delivering a high level of quality care
- Leading as a clinical educator for a staff clinic of 150 military and government civilian employees
- Managing all aspects of physical as well as mental health of all members
Organ Transplant Case Manager/Renal Condition Disease Management Nurse
University of Pittsburgh Medical Center
Pittsburgh, PA
01.2001 - 12.2007
Education
Bachelor of Science - Nursing
Waynesburg University
Waynesburg, PA12.1997
Skills
- Operations management
- Strategic planning and execution
- Operational efficiency
- Strategic planning
- Process improvements
- Multitasking
- Excellent communication
- Team leadership
- Employee relations
- Hiring and onboarding
- Employee development
- KPI tracking
Certification
- RN License
- AHA Certification
Timeline
Clinical Operations Leader
ColigoMed
05.2025 - Current
Director of Client Operations
Premise Health
11.2023 - Current
Group Health Center Manager
Premise Health
10.2022 - 11.2023
Health Center Manager
Premise Health
03.2018 - 10.2022
Director of Nursing
P.R.I.D.E. Functional Rehabilitation Clinic
09.2016 - 03.2018
Assistant Nurse Manager/Case Manager
Humana
01.2014 - 12.2016
Assistant Nurse Clinic Manager/Clinic Nurse Educator
Pentagon-DiLorenzo Tricare Health Care
01.2007 - 12.2013
Organ Transplant Case Manager/Renal Condition Disease Management Nurse
University of Pittsburgh Medical Center
01.2001 - 12.2007
Bachelor of Science - Nursing
Waynesburg University