Vladanka Stoeva
Director Of Clients Operations
Kavadarci (Kavadarci) 1430,North Macedonia
Summary
Operations leader with a strong track record at BetterBot Inc., where I’ve led strategic planning and day-to-day execution to boost team performance and overall productivity. I’m passionate about building efficient processes, improving quality, and creating a space where collaboration thrives. By staying proactive and digging into root causes, I’ve helped reduce customer complaints and drive continuous improvement across the board.
Overview
10
10
years of professional experience
1
1
Language
Work History
Director of Client Operations
Betterbot Inc, Atlanta GA
11.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Support Manager
Betterbot. Inc Atlanta, GA
02.2021 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Managed daily operations to ensure smooth functioning of the support department.
- Streamlined support processes for increased efficiency and improved response times.
Operations Manager
Betterbot Inc, Atlanta GA
04.2020 - 02.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Request, onboard and deliver new orders.
- Conducting regular audits and adjustments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Dispatcher
ITP Western Express INC, Chicago, IL
02.2015 - 03.2020
- Directed dispatching, routing, and tracking of 28 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Bachelor Degree in Law - Law
Praven Fakultitet Justinijan I
Skopje Macedonia 04.2001 -
Skills
Strategic planning and execution
Quality assurance
Performance improvements
Task prioritization
Effective communication
Continuous improvement
Process improvements
Operations oversight
Teamwork and collaboration
Attention to detail
Problem-solving
Stakeholder relations
Accomplishments
Currently ongoing a Project and Product Academy in Brainster
Timeline
Director of Client Operations
Betterbot Inc, Atlanta GA
11.2022 - Current
Support Manager
Betterbot. Inc Atlanta, GA
02.2021 - 05.2022
Operations Manager
Betterbot Inc, Atlanta GA
04.2020 - 02.2021
Dispatcher
ITP Western Express INC, Chicago, IL
02.2015 - 03.2020
Bachelor Degree in Law - Law
Praven Fakultitet Justinijan I
04.2001 -
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