Melissa D. James
Savannah,ga
Summary
Highly motivated and dedicated Intermodal Management
Overview
16
16
years of professional experience
Work History
Intermodal Agent
T&M GA LLC
Savannah, GA
03.2012 - Current
- Managing of all daily intermodal operations, including container movement, drayage and rail services in a cost-effective manner.
- Oversee and manage day-to-day operations and work flow of the intermodal team.
- Maintain a working knowledge of the company's specialty services, internal resources, competitive strategies and customer requirements.
- Work with the business development team and other terminals to improve efficiencies profitability and customer service.
- Train, manage, and oversee staff.
- Communicate and coordinate with dispatch and traffic staff to ensure accurate and timely information regarding all shipments.
- P&L responsibilities.
- Deliver clear expectations to promote a positive work environment that is challenging and engaging.
- Manage after hours communication, problem solving, tracking and providing support to road fleet drivers.
- Proactively address concerns, conflicts, and interactions with team members.
Intermodal Dispatcher
Pro Transport
Savannah, GA
01.2010 - 12.2012
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversee all dispatch for local and OTR needs including driver payroll issues
Intermodal Dispatcher
P.B. Industries
Savannah, GA
01.2007 - 12.2010
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversee all dispatch needs for local and OTR including payroll duties
Education
High School Diploma -
Lifespring Christian Academy
Savannah05.2006
Skills
- Intermodal Management
- Port, Rail, and Chassis Management Systems
- Intermodal Yard's and Terminal Management
- Driver Recruiting
- Driver Retention
- FMCSA Rules and Regulation's
- Customer Sales and Establishment
Timeline
Intermodal Agent
T&M GA LLC
03.2012 - Current
Intermodal Dispatcher
Pro Transport
01.2010 - 12.2012
Intermodal Dispatcher
P.B. Industries
01.2007 - 12.2010
High School Diploma -
Lifespring Christian Academy