Melissa Diaz Fletcher

• Crafted innovative cocktail recipes to enhance guest experience and drive bar sales..
• Provided exceptional customer service by engaging with guests, addressing inquiries, and resolving issues promptly.
• Trained new bartenders on techniques, menu offerings, and operational standards to improve team performance.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties; including stocking, cutting fruit, and making sure the bar is well equipped with necessary

supplies and inventory.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.