Melissa Escoto
Naples
Summary
Accomplished Sales Manager offering 15 years of experience leading development and implementation of superior sales strategy. Proven record of accomplishment of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
20
20
years of professional experience
Work History
Sales Manager II
Service Corporation International
Houston, TX
09.2020 - 11.2025
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Collaborated with sales representatives during customer consultations to strengthen presentation and customer relations.
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed training programs for new sales representatives, enhancing product knowledge and customer engagement skills.
Sales Manager II
Service Corporation International
Houston, TX
09.2020 - 11.2025
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Collaborated with sales representatives during customer consultations to strengthen presentation and customer relations.
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed training programs for new sales representatives, enhancing product knowledge and customer engagement skills.
PPA Sales Manager II
Service Corporation International
Houston, TX
02.2020 - 09.2020
- Manage Daily Activity and train on prospecting techniques, product knowledge, sales presentations, closing skills, paperwork and interpreting sales guideline.
- Motivate my team through different communication styles. Building a positive mind set and finding their why.
- Accompany sales counselors on appointments, Make presentations.
- Facilitate public presentations and seminars.
- Recruit and hire talented counselors.
- Developed strategic sales plans to drive revenue growth and market penetration.
- Led training programs for new sales staff, enhancing team productivity and knowledge retention.
Sales Manager II
Service Corporation International
Miami, FL
01.2015 - 02.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Collaborated with sales representatives during customer consultations to strengthen presentation and customer relations.
- Caballero Rivero Palms Woodlawn Cemetery and Funeral Home
Sales Manager II
Service Corporation International
Miami, FL
01.2015 - 02.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Collaborated with sales representatives during customer consultations to strengthen presentation and customer relations.
- Caballero Rivero Palms Woodlawn Cemetery and Funeral Home
Call Center Sales Manager
AT&T
12.2005 - 07.2014
- Collaborate with customers and employees directly to understand their goals and provide tailored support to drive customer engagement, satisfaction, and sales revenue.
- Communicated effectively with clients and customers, handling inquiries and providing timely resolutions to enhance client satisfaction.
- Lead a team of 15 people collaborating with clients on a daily basis. Provided great customer service and assisted employees and customers with the best service.
- Led sales team to exceed quarterly targets through effective coaching and development strategies.
- Implemented new CRM tools, improving customer engagement and streamlining sales processes.
Education
Associate of Arts - Especial Education
Miami Dade College
Miami, FL07-2004
Skills
- Sales presentations
- Teacher Aid
- Subcontractor
- Sales tracking
- Exceptional multi-tasker
- Recruiting and Hiring
- Prospecting skills
- Bilingual in Spanish
- Rapport and relationship building
- Lead generation
- Sales process
- Team building
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Motivational skills
- Verbal and written communication
- Sales expertise
- Client relationship management
Accomplishments
- Managed a successful sales team of 7 members who consistently exceeded sales goals, achieving 139.5% of quota for 2021 with sales of $9,329,739.
- Year to date we are at 136% with sales of $3,282,112.
Personal Information
Title: Sales Manager
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Manager II
Service Corporation International
09.2020 - 11.2025
Sales Manager II
Service Corporation International
09.2020 - 11.2025
PPA Sales Manager II
Service Corporation International
02.2020 - 09.2020
Sales Manager II
Service Corporation International
01.2015 - 02.2020
Sales Manager II
Service Corporation International
01.2015 - 02.2020
Call Center Sales Manager
AT&T
12.2005 - 07.2014
Associate of Arts - Especial Education
Miami Dade College