Dynamic and adaptable professional with a proven ability to excel in fast paced, customer focused environments. Bilingual in English and Spanish, with strong communication, leadership, and multitasking skills honed through experience in hospitality, education, retail, and event coordination. Known for building positive relationships, solving problems under pressure, and bringing an energetic, reliable presence to every role. Quick to learn new skills, flexible in adapting to different work settings, and committed to delivering exceptional results.
- Provide friendly and attentive customer service in a high volume and fast paced environment.
- Simultaneously manage food orders, drink preparation, and cash/card transactions with accuracy and efficiency.
- Craft a variety of cocktails to recipe standards while accommodating custom guest requests.
- Collaborate with servers and kitchen staff to ensure smooth service flow during peak hours.
- Assist in planning, setting up, and tearing down both large-scale and small campus events.
- Provide directions and guidance to event attendees while maintaining a positive, welcoming demeanor.
- Collaborate with staff and students to ensure smooth event operations and high guest satisfaction
-Demonstrated strong multitasking skills by managing multiple tables and drinks simultaneously without compromising service quality.
-Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills
-Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
-Greeted customers entering store and responded promptly to customer needs.
-Welcomed customers and helped determine their needs.
-Worked flexible schedule and extra shifts to meet business needs.
-Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
-Provided attentive care for multiple children at once, ranging from infants to Pre-K
-Managed classroom activities, keeping children engaged, safe, and on-task
-Planned and assisted with educational games, crafts, and lessons to promote learning and development
-Set up and served meals/snacks while ensuring dietary needs were met
-Supported social, emotional, and cognitive growth through structured routines and interactive play
- Manage 50-75 calls daily in both English and Spanish with duties including retrieving client data, filing accurate insurance claims, processing payments and resolving client complaints. Participate in company meetings regarding policy, laws and to exceed expectations.
-Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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