Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Melissa G Orellana Diaz

Elmont,NY

Summary

Hello i am Melissa,

a dedicated team player willing to take on any task to help the team. Offering 7+ years of experience in different job occupations ready to learn and develop new skills also a known as a hard working individual with an exceptional record of punctuality and good attitude aiming to leverage my abilities to successfully fill in the position you are currently in need of.

Overview

years of professional experience

Work History

Customer Service / Sales Representative

Cassie Gleeson

Middletown Ny 10940

09.2022 - Current

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Visited customer locations to evaluate requirements, demonstrate product offerings an strategic solutions for diverse needs.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sold auto, home insurance products to individuals using consultative selling techniques.
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Drove team revenue totals by bringing in top sales numbers.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Responded to customer requests for products, services and company information.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Documented customer contact in Software to maintain record of customer interactions and elevate quality of service.

Customer Service Representative

Lynne A Barnhardt Agcy / StateFarm

Smithtown, NY

10.2019 - 08.2022

focuses customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answers customers telephone calls promptly to avoid on-hold wait times.
Offers advice and assistance to customers, paying attention to special needs or wants.
Assist customers with setting appointments.
Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigates and resolves customer inquiries and complaints quickly.
Educates customers about billing, payment processing and support policies and procedures.
Answer's an average of 60+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Maintained high standards of customer service by building relationships with clients.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.

supervisor

WHOLE FOODS MARKET

jericho, NY

08.2016 - 10.2019

Review orders to determine product types and quantities required to meet demand.
Supervises and delegates tasks to Prepared Foods Team Members.
Works with Prepared Foods Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
Assists in training of new Team Members, utilizing learning checklists and training materials.
Keeps all cases and shelves clean, well-stocked and properly rotated
Opens and closes department according to established procedures
Ensures all necessary breaks are given to Team members.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers
Responds promptly to customer needs and questions.
Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
Provides timely, thorough, and thoughtful performance evaluations.

Supervisor/Pharmacist Technician

LONG BEACH CHEMIST

long beach, NY

10.2013 - 09.2016

Ensure routine smooth operations across pharmacy department
Respond to telephone calls and fill all prescriptions orders
Responsibility to ship procedures to assure customer orders are processed accurately, efficiently as well as timely
Oversee orders and shipments go out as scheduled
Supervise entire inventory management related to pharmacy
Interact and maintain positive customer relations with respect to correspondence support and back office phone.
Verify record’s accuracy either daily or weekly commensurate to prescription volume
Comply with entire laws governing to pharmacy practice and drugs distribution
Preparation of medications for patients
Receiving and verifying the prescriptions
Obtaining pharmacist's approval &Completing patient paperwork related to the filling of prescription.

SOPHIAS FURNITURE, Furniture Sales Associates

uniondale, NY

03.2013 - 10.2013

Recommended products based on customer needs and desires, answered questions regarding products
Maintained a knowledge of sales, promotions, store policies, and security practices
Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
Old ancillary products such as insurance and service contracts, arranged financing options for customers
Rovided knowledgeable, honest, and superior customer service.

Education

High School Diploma -

Hempstead High School

Hempstead, NY

No Degree - Some College - Liberal Arts

Nassau Community College

Garden City, NY

Property And Casualty -

Ad Banker

7311 W 130th St #160 Overland Park KS 66213

10.2022