Melissa (Mel) Hummel Romero (She/Her)

• Prepared and served a variety of coffee, tea, and seasonal beverages while ensuring high standards of quality and presentation.
• Prepared food items to order and followed in-house recipes from scratch, including crafting housemade syrups during prep and service hours.
• Delivered friendly, efficient customer service by taking orders, answering questions, and resolving issues to enhance guest experience.
• Passed internal bar and food preparation certification exam, demonstrating advanced knowledge of drink preparation and service standards.
• Operated professional espresso machines with precision, producing consistent, high-quality espresso-based drinks.
• Supported new team members on equipment, drink preparation, and service protocols, supporting team efficiency and consistency.
• Maintained a clean, organized workspace and managed inventory to ensure readiness during peak hours.

• Achieved internal bar certification, showcasing expertise in drink preparation and service standards.
• Operated professional espresso machines with precision, producing consistent, high-quality espresso-based drinks
• Prepared and served a variety of coffee, tea, and seasonal beverages while ensuring high standards of quality and presentation
• Delivered friendly, efficient customer service by taking orders, answering questions, and resolving issues to enhance guest experience.
• Waited tables during busy shifts, maintaining attentiveness to customer needs and ensuring timely food and drink service.
• Trained new team members on equipment, drink preparation, and service protocols, supporting team efficiency and consistency.
• Maintained a clean, organized workspace and managed inventory to ensure readiness during peak hours.

• Prepared and served a variety of coffee, tea, and seasonal beverages as well as food items while ensuring high standards of quality and presentation.
• Delivered friendly, efficient customer service by taking orders, answering questions, and resolving issues to enhance guest experience.
• Trained new team members on equipment, drink preparation, and service protocols, supporting team efficiency and consistency.
• Maintained a clean, organized workspace and managed inventory to ensure readiness during peak hours.

• Founder of Mi Camino Tutoring, LLC a Spanish tutoring company where I instruct individualized Spanish tutoring sessions suited to students’ needs and goals.

As Operations Manager at Fontus Blue, I led company-wide operational strategy and execution during a period of rapid organizational change. I partnered cross-functionally with leadership to translate strategic goals into scalable systems, improved internal processes, and sustainable team practices.

Key contributions included:

Spearheaded implementation of new organizational systems to support growth and efficiency
Led transition to a Professional Employer Organization (PEO) to streamline payroll, benefits, and PTO tracking
Developed and executed standardized hiring, onboarding, and employee evaluation processes
Authored and maintained standard operating procedures (SOPs) to enhance team clarity and productivity
Oversaw core financial operations, budget tracking, and vendor coordination

I focused on building transparent workflows, strengthening team culture, and ensuring operational resilience prior to an acquisition.