Melissa J. Farleigh

• Managed customer inquiries and complaints in polite and professional manner.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maintained payroll information by calculating, collecting, and entering data.

From 1995-2004 I worked in healthcare as a Certified Nursing Assistant, Patient Care and Mental Health Technician. Employer information can be provided upon request.