Melissa J. Freeman
Dallas,TX
Summary
Dynamic professional committed to delivering exceptional customer service through a people-centered approach. Known for maintaining composure while effectively managing multiple priorities, both independently and within cross-functional teams. Proven leadership abilities complemented by excellent interpersonal communication skills, fostering collaboration and enhancing team performance. Eager to leverage these strengths to drive positive outcomes in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Executive Assistant
Park Cities Presbyterian Church
Dallas, TX
06.2023 - Current
- Managed a complex executive calendar and coordinated meetings with staff, lay leaders, and church groups, including scheduling through eSpace and arranging food service needs.
- Oversaw email communication with professionalism and confidentiality, ensuring timely and accurate responses.
- Planned and executed the Staff Leadership Day Away retreat for 10 participants, including lodging, meals, logistics, and all related correspondence.
- Completed monthly credit card reconciliation in Nexonia and supported staff travel arrangements as needed.
- Administered staff leadership reviews in Leadr and approved vacation requests through eSelfServe.
- Utilized Ministry Platform daily to manage events, programs, and membership records; ensured data accuracy and timely updates.
- Coordinated Tuesday Morning Men’s Bible Study for 150–250 attendees, including volunteer recruitment, registration management, event setup, food service coordination, weekly communications, and preparation of all meeting materials.
Executive Assistant to the Owner
Cockerell Dermatopathology
Dallas, TX
05.2022 - 05.2023
- Coordinated comprehensive domestic and international travel itineraries for the executive and family, including transportation, lodging, and specialized arrangements.
- Managed conference logistics for speaking engagements and professional events, including registration, scheduling, and travel coordination.
- Oversaw both personal and professional calendars, ensuring seamless alignment with broader organizational scheduling needs.
- Provided high-level support for personal affairs requiring confidentiality, discretion, and timely execution.
Executive Administrative Assistant to the President and Chief Executive Officer
Cooper Clinic, P.A.
Dallas, TX
10.2005 - 05.2022
- Managed complex business and personal calendars for two executive physicians and the executive leadership team.
- Coordinated patient appointments for the President, CEO, and other Cooper Clinic physicians, ensuring timely and accurate scheduling.
- Served as Team Lead, providing training, coverage support, and facilitating team meetings.
- Acted as liaison with insurance companies and pharmacies, handling medication requests, refills, and related communications.
- Managed physician-assigned tasks within the electronic health record system, ensuring accuracy and compliance.
- Built and maintained strong working relationships with patients, physicians, and staff.
- Provided coverage for other administrative assistants during absences, including scheduling, correspondence, and general office support.
- Maintained strict confidentiality and consistently adhered to HIPAA regulations.
Receptionist and Assistant to Ministers
First Baptist Church
Coppell, TX
09.2001 - 10.2005
- Provided administrative support to the Preschool, Children’s, and Adolescent Ministers, ensuring the timely execution of all ministries’ needs.
- Assisted the Office Manager with daily church operations, contributing to smooth and efficient workflow.
- Delivered welcoming, high-quality service to church members and visitors, fostering a positive and supportive environment.
Professional Nanny
Self-Employed
Coppell, TX
09.1991 - 09.2001
- Had the privilege of taking care of multiple families’ children.
Education
North Lake College
Irving, TX01-1999
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North Central Texas College
Gainesville, TX01-1991
Skills
- Microsoft Office, PowerPoint, Outlook, Word, Electronic Health Record, Centricity, Allscripts PM, eSpace, Nexonia, eSelfServe, Leadr, Martus, Ministry Platform
Timeline
Executive Assistant
Park Cities Presbyterian Church
06.2023 - Current
Executive Assistant to the Owner
Cockerell Dermatopathology
05.2022 - 05.2023
Executive Administrative Assistant to the President and Chief Executive Officer
Cooper Clinic, P.A.
10.2005 - 05.2022
Receptionist and Assistant to Ministers
First Baptist Church
09.2001 - 10.2005
Professional Nanny
Self-Employed
09.1991 - 09.2001
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North Central Texas College
North Lake College