Melissa Hawkins
Buisness Administor
Levelland,TX
Summary
Dependable employee establishes rapport and trust with patients/customers and help complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
38
38
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy, Retail
01.2018 - 07.2023
- I was the night time Shift Supervisor Manager
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- I counted six different drawers every night
- I was supervisor to checker's
- I had reports to turn in every night
- I worked the zebra handheld
- I had to take care of the customers and show them to the merchandise
- I had to stock and straighten store
- Check in DSD packages
- I also handled UPS Packages
- I helped with inventory
Bondsman
Lonestar Bail Bonds
05.2017 - 08.2017
- Streamlined the bonding process for faster results and improved efficiency within the agency.
- Increased client satisfaction by providing timely and accurate information on bond services.
- Developed strong relationships with clients and court personnel, ensuring a positive reputation in the industry.
- Negotiated favorable bond terms on behalf of clients to secure their release from custody
- Traveling to other counties to get people out on bail
- As well in Lubbock and Levelland, Texas
Assistant Manager
Family Dollar
07.2015 - 03.2017
- Directing others employees, Unloading truck, Counting large sums of money, as well as completing paperwork.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Election Clerk-Seasonal
Hockley County Elections Office
04.2015 - 05.2015
- Enhanced voter experience by efficiently processing voter registrations and providing clear instructions.
- Streamlined ballot counting process for faster election results through meticulous organization of voting materials.
- Ensured accurate voter information updates by diligently reviewing and verifying registration forms.
- Assisted voters with disabilities, offering guidance and support to facilitate a smooth voting experience.
Sales Counter
Pro Cleaners
07.2014 - 11.2014
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Dispatch & Scheduling
Spartan Transportation
11.2013 - 01.2014
- Enhanced appointment scheduling efficiency by implementing an updated software system.
- Streamlined communication between departments for improved appointment coordination and customer satisfaction.
- Reduced scheduling conflicts by maintaining accurate and up-to-date calendars for multiple team members.
- Increased client retention with timely follow-ups and reminders about upcoming appointments.
Data Entry Clerk
Breckenridge Enterprises Inc. AKA Butch's Rathole
01.2012 - 12.2012
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Deputy Clerk
Hockley County Clerks Office
01.2001 - 08.2011
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
Hot Check Collector
Hockley County Attorneys Office
12.1999 - 01.2001
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Enhanced company reputation by professionally handling sensitive financial matters.
Night Stocker
Wal-Mart Supercenter
01.1996 - 09.1999
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Ensured accurate product placement by carefully following planograms and store layouts.
Personal Care Assistant
Girling Home Health Care
01.1995 - 01.1998
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Personal Care Assistant
Girling Home Health Care
10.2023 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Waitress Supervisor, Cook, Dish Washer
Buddy's Restaurant
04.1986 - 02.1992
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Associate of Applied Science - Pharmacy Technology
South Plains College
Levelland, TX05.2017
Bachelor of Science - Computer Science And Programming
South Plains College
Levelland, TX01.1998
High School Diploma -
Levelland High School
Levelland, TX05.1991
Skills
- Care Plan Implementation
- Medication Management
- Housekeeping
- Compassionate Patient Care
- Household Tasks
- Direct Patient Care
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of five staff members.
- Documented and resolved six money drawers at CVS which led to balanced money drawers every shift.
- Collaborated with team of CVS in the development of setting holiday decor for every holiday.
- Achieved creating mergers by introducing Word Perfect & Xcel Spreadsheets for all Courthouse tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Lead Care Pass seller 2019-2022 through effectively helping with Care Pass at CVS.
Additional Information
I am willing to drive back and forth to Levelland, TX. I have reliable transportation.
Detailed References
- Reeda York, NAIL TECHNICIAN, EXCLUSIVE SALON, Clubview dr, Levelland, TX, 79336, (806) 392-0774, Business reference known for 30 year(s)
- Janell Hayden, Customer service, AT&T, 1412 5th Street, Levelland, TX, 79336, (806) 516-3239, Business reference known for 7 year(s)
- Shelly Benton, RN, UMC, 2681 FM 3216, Littlefield, TX, 79339, (806) 893-0028, Personal reference known for 45 year(s)
- Anna Hord, Hockley County Attorney, Hockley County Courthouse, 802 Houston, Levelland, TX, 79336, (806) 894-5455, Business reference known for 25 year(s)
Activities
i know almost every computer program, calculators, printers, faxes and phones. If i am not familar with it, trust me it will not take long for me to figure it out.
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Care Assistant
Girling Home Health Care
10.2023 - Current
Shift Supervisor
CVS Pharmacy, Retail
01.2018 - 07.2023
Bondsman
Lonestar Bail Bonds
05.2017 - 08.2017
Assistant Manager
Family Dollar
07.2015 - 03.2017
Election Clerk-Seasonal
Hockley County Elections Office
04.2015 - 05.2015
Sales Counter
Pro Cleaners
07.2014 - 11.2014
Dispatch & Scheduling
Spartan Transportation
11.2013 - 01.2014
Data Entry Clerk
Breckenridge Enterprises Inc. AKA Butch's Rathole
01.2012 - 12.2012
Deputy Clerk
Hockley County Clerks Office
01.2001 - 08.2011
Hot Check Collector
Hockley County Attorneys Office
12.1999 - 01.2001
Night Stocker
Wal-Mart Supercenter
01.1996 - 09.1999
Personal Care Assistant
Girling Home Health Care
01.1995 - 01.1998
Waitress Supervisor, Cook, Dish Washer
Buddy's Restaurant
04.1986 - 02.1992
Associate of Applied Science - Pharmacy Technology
South Plains College
Bachelor of Science - Computer Science And Programming
South Plains College
High School Diploma -
Levelland High School
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