Samantha Escobar
Levelland,TX
Summary
Detail-oriented professional with strong expertise in client relationship management and quality assurance. Proven ability to coordinate effectively with insurance providers, prescribers, and clients to resolve issues. Exceptional multitasking skills complement a goal-oriented approach and a commitment to high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Operations Technician
Prime Therapeutics LLC
11.2021 - 12.2025
- Processed medication prior authorization requests for Medicare Part D efficiently.
- Trained new hires on Compound, Hospice, and Case Management claims processing.
- Consulted prescribers to gather clinical information for accurate authorization approvals.
- Communicated outcomes of authorization requests to members, addressing concerns and grievances.
- Utilized CORE, CRE, and Rxclaims to ensure accurate and timely processing.
- Oversaw outreach projects, enhancing communication with prescribers and patients.
Registered Certified Pharmacy Technician
Sam's Club
07.2021 - 09.2021
- Ensured medication availability by managing accurate inventory of pharmaceutical supplies.
- Maintained compliance with regulations and safety protocols in pharmacy operations.
- Reduced medication dispensing errors by implementing streamlined workflow processes.
- Addressed inquiries from customers and healthcare providers via phone communications.
- Collected payments from customers, ensuring accurate and timely transactions.
- Enhanced patient satisfaction through exceptional service during prescription drop-off and pickup.
Registered Certified Pharmacy Technician
United Supermarkets
05.2017 - 06.2021
- Resolved claims issues efficiently, ensuring timely payments for patients.
- Processed claims and calculated co-pay amounts with accuracy for patients.
- Entered prescriptions into the system, ensuring precision and efficiency.
- Measured and modified medications per pharmacists' instructions for accuracy.
- Oversaw incoming drug orders, ensuring timely stock replenishment.
- Supervised pharmacy technicians, coordinating tasks and training effectively.
Financial Aid Advisor (Summer Temp)
South Plains College
03.2017 - 01.2018
- Facilitated completion of FAFSA and other financial documents for individuals.
- Counseled students and parents on financial aid options and program details.
- Conducted workshops to guide students and parents through financial aid processes.
- Resolved customer complaints through careful research and effective communication.
- Advised enrolled and prospective students on financial aid opportunities and requirements.
- Reviewed financial aid applications for accuracy and compliance with standards.
Education
Bachelor's - Social Work
Lubbock Christian University
Lubbock, TX12-2028
Associate of Science - Psychology
South Plains College
Levelland, TX11-2028
Associate of Science - Pre-Dentistry
South Plains College
Levelland05.2018
Skills
- Familiar with HIPAA policy
- Teamwork and leadership skills
- Multitasking and detail-oriented
- Efficient
- Adaptability
- Insurance Knowledge
- Interpersonal Communication
- Self-motivated
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- CPhT - Certified Pharmacy Technician
- Certified BLS Provider
- Certified in Pharmacy-Based Immunization Administration
Timeline
Clinical Operations Technician
Prime Therapeutics LLC
11.2021 - 12.2025
Registered Certified Pharmacy Technician
Sam's Club
07.2021 - 09.2021
Registered Certified Pharmacy Technician
United Supermarkets
05.2017 - 06.2021
Financial Aid Advisor (Summer Temp)
South Plains College
03.2017 - 01.2018
Associate of Science - Pre-Dentistry
South Plains College
Bachelor's - Social Work
Lubbock Christian University
Associate of Science - Psychology
South Plains College