MELISSA J MILLER
Ewing,NJ
Summary
Experienced Supervisor ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor Clinical Operations
Horizon Blue Cross Blue Shield of NJ
10.2023 - Current
- Oversees daily operations of the team, ensuring smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimizes customer experience by delivering superior services and effectively troubleshooting issues.
- Improves customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhances communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Fosters culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Manages diverse team, promoting inclusive work environment that leverages individual strengths.
- Conducts performance evaluations for staff members, identifying areas of improvement, provided coaching to address inefficiencies. and guiding professional development plans.
- Demonstrates commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitates seamless communication between departments, ensuring that all teams are aligned with company goals.
- Helps meet changing demands by recommending improvements to business systems or procedures.
REGISTERED NURSE CASE MANAGER
Horizon Blue Cross Blue Shield Of NJ
11.2020 - Current
- Delivered comprehensive presentations during board of trustee's meetings, of various union's represented, demonstrating the importance and value of Horizon Care Navigator Program through success stories
- Promotes staff development, serving as mentor, role model and resource person
- Patient Advocate
- Effectively communicates with team members, business partners and vendors to enhance delivery of cost effective healthcare
- Educates patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Participates in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
REGISTERED NURSE, PEDIATRICS AND NICU
Penn Care Princeton Medical Center
07.2017 - Current
- Organizes and manages care of patients undergoing various therapies and procedures from admission to discharge in a 12 bed pediatric unit and a 14 bed Level II NICU.
- Trains new nurses, serving as mentor, role model and resource person
- Promotes team work, professionalism, and conflict resolution
REGISTERED NURSE, EMERGENCY DEPARTMENT
RWJBH Hamilton
10.2017 - 12.2021
- Provided skilled, timely and level-headed emergency response to critically-ill patients in 27 bed emergency department.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Trained new nurses serving as mentor, role model, and resource person.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
REGISTERED NURSE, EMERGENCY DEPARTMENT
RWJBH Monmouth Medical Center Southern Campus
10.2014 - 07.2017
- Provided skilled, timely and level-headed emergency response to critically-ill patients in 37 bed emergency department.
- Trained new nurses serving as mentor, role model, and resource person
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
REGISTERED NURSE, PEDIATRICS
Pediatric Home Care, Star Pediatrics
10.2014 - 07.2017
- Provided exceptional direct patient care to critically ill children, stabilized patients, and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses, serving as mentor, role model, and resource person
REGISTERED NURSE, TELEMETRY
Deborah Heart and Lung
01.2015 - 01.2017
- Provided exceptional care to high-acute patients on a 36 bed telemetry unit, needing complex care such as ventilator management, extensive wound care and rehabilitation.
Education
Associate of Science - Nursing
Mercer County Community College
Trenton, NJ05.2014
Skills
- Goal oriented
- Customer service
- Attention to detail
- Staff development, training, coaching and mentoring
- Complex Problem-solving
- Policy and procedure development
- Excellent communication
- Teamwork and collaboration
Accomplishments
- Supervises team of 15 staff members.
- Presents quarterly Stress Management series for Women's Lead Affinity Group growing audience to over 300 participants.
- Presented for Lisa Rush at the Consultant/Broker Capabilities Meeting and in person at the Sales Advantage Meeting.
Certification
- PALS - Pediatric Advanced Life Support
- ACLS-Advanced Cardiac Life Support
- BLS-Basic Life Support
- Telemetry Certified
- EKG Certified
- IV Certification
- NICHE Certified
Timeline
Supervisor Clinical Operations
Horizon Blue Cross Blue Shield of NJ
10.2023 - Current
REGISTERED NURSE CASE MANAGER
Horizon Blue Cross Blue Shield Of NJ
11.2020 - Current
REGISTERED NURSE, EMERGENCY DEPARTMENT
RWJBH Hamilton
10.2017 - 12.2021
REGISTERED NURSE, PEDIATRICS AND NICU
Penn Care Princeton Medical Center
07.2017 - Current
REGISTERED NURSE, TELEMETRY
Deborah Heart and Lung
01.2015 - 01.2017
REGISTERED NURSE, EMERGENCY DEPARTMENT
RWJBH Monmouth Medical Center Southern Campus
10.2014 - 07.2017
REGISTERED NURSE, PEDIATRICS
Pediatric Home Care, Star Pediatrics
10.2014 - 07.2017
Associate of Science - Nursing
Mercer County Community College
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