Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Timeline
Hi, I’m

Melissa L Vraspir

Council Bluffs,IA
Melissa L Vraspir

Summary

OBJECTIVE SKILLS: Health Information Management Knowledge of HIPAA, Patient Confidentiality, Release of Information, Medical Records, Medical Terminology & Anatomy, Filing Medical Records, Medical Transcription, Pharmacology & Pathophysiology, Clinical Data Analysis and Abstraction, Team leadership, Operations management, Training, and Mass Tort Medical Record Retrieval. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals. I am seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
years of professional experience
1
Certification

Work History

CaseWorks, LLC

Senior Associate Medical Specialist
11.2021 - 08.2023

Job overview

  • Obtain necessary information to request medical records for Mass Tort cases
  • Fill out necessary documents in order to obtain pertinent medical records
  • Request records
  • Assist in creating protocols
  • Assist in training staff
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Proficient with Excel, Adobe, Work, and Outlook.
  • Assisted with mass tort projects from intake through the medical retrieval process.
  • Strategized workflow and provided metrics to lead on a weekly basis.
  • Managed Team
  • Researched and gathered legal data.
  • Frequent contact with vendors and provider offices throughout the medical record retrieval process.
  • Maintained cases for firms and helped work them up for mass tort litigations with great attention to detail. This would include maintaining accurate records, file organization, data entry, obtaining release forms for medical provider offices, resolving record issues with on the spot decisions to obtain records for their case.

Trout Transportation

Accountant
07.2021 - 10.2021

Job overview

  • Accounts Payable/receivable
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Billing
  • Payroll
  • Driver settlements
  • End-of-month reporting
  • Collections

CIOX Health, Nebraska

Regional Manager of Operations
01.2020 - 01.2021

Job overview

  • Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time
  • Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction
  • Create, and manage multiple full-service or clinic route accounts within the district
  • Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account
  • Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business
  • Monitors monthly franchise financial statements
  • Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume
  • Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company
  • Recruits and hires competent, qualified staff commensurate with defined job responsibilities
  • Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually
  • Understand and utilize CIOX’s Health method of compensation for the representatives and administer bi-weekly time management
  • Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations
  • Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters
  • Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

CIOX Health

Area Client Services Supervisor
07.2018 - 01.2020

Job overview

  • Assist Regional Manager of Operations with daily reporting
  • Assisting Customer Service Representatives with any questions, continued training, team morale
  • Correct timesheets within UltiPro
  • Investigate issues with requests when they arise
  • Assist the HIM staff with questions which pertain to Release of Information
  • Cover hospital sites for CSRs who are unable to complete their shift
  • Train other Area Client Services Supervisors as needed
  • Escalate IT issues as necessary
  • Track attendance, productivity and timesheets
  • Approve timesheets every 2 weeks for full time employees, weekly for temporary employees
  • Conduct interviews for potential candidates to join our team
  • Conduct monthly audits on each individual site
  • Review Conifer monthly audits and address errors as necessary, i.e
  • Continued training, etc
  • Travel to sites to help assist with any questions that may arise and to help maintain team morale, identify any issues, etc.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.

Athreon

Medical Language Specialist
01.2018 - 06.2018

Job overview

  • Transcribe/edit medical reports including clinic, rehab, operative reports, history and physicals, cancer clinic notes, head and neck, psychiatry, etc
  • Research medications/medication dosages.
  • Followed ethical codes to protect confidentiality of patient medical information.

Methodist Health System

Medical Language Specialist
07.2015 - 10.2017

Job overview

  • Transcribe/edit medical reports including clinic, rehab, operative reports, history and physicals, cancer clinic notes, head and neck, psychiatry, etc
  • Research medications/medication dosages, verify laboratory data and other information within the medical record itself via Cerner (internal EHR).

Springfield Elementary School, DLC Paraprofessional

02.2015 - 04.2015

Job overview

  • Assist students with disabilities.

Lift Solutions Inc

Front Desk Receptionist
08.2014 - 01.2015

Job overview

  • Answer telephone and greet customers, assist HR with payroll input, data entry, scanning, faxing, scheduling and other duties as assigned.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Nuance Transcription Services

Medical Language Specialist
08.2011 - 03.2014

Job overview

  • Medical Transcription - at home 4+ accounts—Acute Care OP notes, H and P, Progress, Consults, Radiology, Sleep study, etc
  • Dictaphone
  • Transcribe/edit medical reports for up to four hospitals including ESL dictators, medical terminology, research correct medication/medication dosages, etc.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Translated procedural information to facilitate understanding between doctors and patients.

Amazing Days

Assistant Preschool Teacher
06.2008 - 06.2009

Job overview

  • Assisted in helping the lead teacher with the daily routines.

Parrothead Lounge

Manager
01.2004 - 01.2008

Job overview

  • Overseeing daily activities, payroll, scheduling, etc.

Education

Career Step
Remote

Certificate of Graduation With Honors from Medical Transcription
05.2011

Career Step
Remote

Professional Medical Coding and Billing – Career Step

Skills

  • Creative Thinking
  • Quality Control Procedures
  • Patient Data Management Systems
  • Operational Standards
  • Electronic Filing System
  • Account Updates
  • Patient Health Information Access
  • Electronic Medical Record Software
  • Quality Improvement Plans
  • EMR Systems
  • Employee Timesheet Processing
  • Operational Procedures
  • Client Satisfaction
  • Staffing Requirements

Accomplishments

  • Detailed ICD-10-CM and ICD-10-PCS coursework (635+ hours) and hands-on ICD-10 coding and code set training
  • Familiarity with the AHA ICD-10-CM and ICD-10-PCS Coding Handbook
  • Extensive training in the biomedical sciences—medical terminology, advanced anatomy, advanced pathophysiology, physiology, and pharmacology
  • Training in HIPAA and HIM reimbursement processes (billing statements, CMS-1500 and UB-04 (5010) claim forms, MS-DRGs, etc.) Medical Transcription Career Step April 2011
  • Certification of Graduation with Honors Medical Transcription
  • Transcribe/edit Acute Care/Clinic Notes including Operative notes, ER notes, Progress notes, Rehab, etc.

Certification

American Academy of Professional Coders (AAPC) Certified Certified Professional Coder (CPC)

Additional Information

  • Transcribed over 250 outpatient reports and inpatient records. Types of reports transcribed include: Consultations, Emergency Room reports, History and Physical reports, Laboratory reports, Operative reports, Physician Orders, Procedure Notes, Progress Notes, Radiology reports, and Pathology reports. Transcribed reports in the following specialties: E/M, Anesthesia, Pathology, Psychiatric , General Surgery, Radiology, Gastroenterology, Dermatology, Urology, ENT, Infectious Diseases, Respiratory, Cardiology, Internal Medicine, Neurology, Neurosurgery, Plastic Surgery, Oncology, Orthopedics, OB/GYN, Trauma, etc.
  • Oversaw a team of 30+ ROI (Release of Information) team members across the state of Iowa and Nebraska. Learned how to navigate through the pandemic and ensuring all team members were safe from the illness. Performed interviews and 1:1's with team members as well as corrective action. Attended collaborative meetings with customers and executive team members to ensure the best procedures were followed. Performed ongoing training for team members.

Timeline

Senior Associate Medical Specialist

CaseWorks, LLC
11.2021 - 08.2023

Accountant

Trout Transportation
07.2021 - 10.2021

Regional Manager of Operations

CIOX Health, Nebraska
01.2020 - 01.2021

Area Client Services Supervisor

CIOX Health
07.2018 - 01.2020

Medical Language Specialist

Athreon
01.2018 - 06.2018

Medical Language Specialist

Methodist Health System
07.2015 - 10.2017

Springfield Elementary School, DLC Paraprofessional
02.2015 - 04.2015

Front Desk Receptionist

Lift Solutions Inc
08.2014 - 01.2015

Medical Language Specialist

Nuance Transcription Services
08.2011 - 03.2014

Assistant Preschool Teacher

Amazing Days
06.2008 - 06.2009

Manager

Parrothead Lounge
01.2004 - 01.2008

Career Step

Certificate of Graduation With Honors from Medical Transcription

Career Step

Professional Medical Coding and Billing – Career Step
Melissa L Vraspir