Melissa M. Wall
Eau Claire,WI
Summary
Enthusiastic individual who is superior in working in both team-based and independent capacities. Brings strong work ethic and excellent organization skills to any setting. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings over 6-years of background maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Superior Health Linens
Eau Claire, WI
04.2016 - Current
- Coordinate and oversee training of new customer service team members
- Monitor team and call metrics, making recommendations and reports
- Develop strategic plans for continued improvement
- Provide guidance and long-term solutions to customers with issues
- Analyze productivity reports, assisi in managing performance
- Develop and maintain effective working relationships with team members, management, and customers for over 6 years
- Address and resolve customer inquiries and complaints and engage with customers to ensure satisfaction with products offered.
IRO Coordinator
Medwork of Wisconsin
Eau Claire, WI
09.2011 - 04.2016
- Followed established guidelines and procedures
- Completed assigned tasks with little or no supervision
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Reviewed activities regularly to identify opportunities for improvement
- Customer Service
- Utilize multi-line telephone system to accept and screen incoming calls for executives
- Create highly-effective organizational and filing systems for busy office
- Schedule and coordinate meetings for staff members
- Utilize databases to organize, maintain, and update company records
- Extensively utilize technology to research and update client records
- Develop and use creativity to produce eye-catching proposals and documents
- Utilize accounting software for medical invoices
- Coordinate schedule with Medical Director on court evaluations for patients, and Supervision
- Greeted customers and potential clients
- Managed multiple detailed calendars for managers and executives
- Provided direct link to various vendors
- Ability to work in training, manufacturing, and development environments
- Supervised and Managed multiple team members
- Support cost driven initiatives.
Education
Bachelor of Science - Health Care Management
Globe University
Eau Claire, WI05.2012
Associate - Applied Science, Business Administration
Heald Business College
Milpitas, CA06.1994
Skills
- Team-oriented professional
- Dedicated and dependable
- Excellent organizational capabilities
- Superb written and oral communication skills
- Detail-oriented
- Conflict Resolution Techniques
- Calendar Management
- Deadline-oriented personality and effective goal setting abilities
- Accounts Payable/Receivables
- HR Functions
- Client Research
- Clerical, Organizational
- Conflict resolution
- Customer service
- Data entry
- Client communication
- Staff training
- Researching
- Member account management
- Employee Coaching and Motivation
- Workflow Management
- Managing Operations and Efficiency
Timeline
Customer Service Manager
Superior Health Linens
04.2016 - Current
IRO Coordinator
Medwork of Wisconsin
09.2011 - 04.2016
Bachelor of Science - Health Care Management
Globe University
Associate - Applied Science, Business Administration
Heald Business College
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