MELISSA (MISSIE) FENIMORE
Foley,AL
Summary
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER Customer service expert in administration, sales and office management with 25+ years of experience, adept at enhancing operational efficiencies and customer relations through expert management of service schedules and staff training. Skilled in utilizing tools like Microsoft, share point, dot loop and DocuSign to streamline document handling and improve organizational processes. Demonstrates strong problem-solving abilities and a commitment to maintaining high standards in client services and compliance.
Work History
Administrative Assistant/Office manager
Pro Staff Termite & Pest Control
2021.01 - 2024.06
- Improved financial health through effective management of account receivables and collections
- Ensured legal compliance through the implementation of new forms and agreements
- Fostered improved customer relations through effective inquiry management
- Enhanced operational efficiency through strategic technician scheduling
- Analyzed and revamped invoicing system to reduce payment delays
- Mentored junior staff, boosting team productivity and cohesion
- Streamlined office operations, enhancing workflow efficiency
- Promoted teamwork through new staff training.
Server
Benchwarmers
2020.08 - 2021.01
- Significantly impacted the restaurant's reputation through consistent high-quality service
- Established effective communication with kitchen staff, guaranteeing order precision
- Expertly welcomed and catered to guests, ensuring a memorable dining experience
- Successfully promoted menu items, contributing to an increase in revenue
- Solved any guest-related issues, enhancing overall customer satisfaction.
Shift Manager - Server - Bartender
The Grumpy Goat Tavern
2019.04 - 2020.08
- Contributed to the overall operational efficiency of the restaurant through a combination of management and customer service skills
- Played a pivotal role in inventory management, placing soda orders and conducting regular stock checks
- Boosted team efficiency by streamlining task delegation and inventory management
- Prepared and sent detailed sales and labor reports to the General Manager
- Mentored new staff, enhancing team cohesion and service quality.
Licensed Real Estate Agent
Iowa Realty
2013.03 - 2018.02
- Ensured legal compliance by preparing and verifying detailed real estate transaction documents
- Introduced and trained new agents on real-estate software, improving team productivity
- Adopted innovative technologies to enhance client presentations and closing procedures
- Achieved 'Rookie of the Year' title, selling properties worth $680,000 within 6 months
- Provided expert advice on market trends, aiding clients in making informed decisions
- Generated critical real estate documents, including purchase agreements and leases
- Managed client portfolios to maximize investment returns in real estate.
Advertising TV & Digital Sales
SBG/KDSM FOX 17
2016.09 - 2017.07
- Demonstrated a detail-focused approach in managing advertising schedules, ensuring optimal campaign performance
- Leveraged innovative approaches to capture new business opportunities and expand client base
- Applied analytical skills to identify client needs and develop effective advertising strategies
- Managed ad campaign scheduling with precision, ensuring all client specifications were met
- Surpassed sales targets by strategizing with diverse clients to boost their market presence
- Pioneered digital ad techniques, boosting client engagement and ROI
- Analyzed market trends to advise clients on optimal ad placements
- Exceeded revenue goals through targeted client partnerships.
Overview
11
11
years of professional experience
Education
High School Diploma -
05.1991
Skills
- Superior Customer Service
- Meet and/or Exceed Deadlines
- Team Player
- Ability to Work Independently
- Attention to Detail
- Microsoft Office 365/Share point/Excel
- Critical Thinking
- Creative Problem Solving
- Time Management
- Ability to Handle Difficult Situations
- Problem Solving
- Organizational Skills
- Customer Relationship Management
- Negotiation Skills
- Sales Strategy
- Project Management
- Customer Support
- Research Skills
- Leadership
- Data Analysis
- CRM
- DocuSign
- Dot loop
- MLS
References
- Jenny Scherle, PRO STAFF TERMITE AND PEST CONTROL, JENNIFER.SCHERLE@OUTLOOK.COM, 515.250.2747
- Alyssa Kolpek, IOWA REALTY, ALYSSAKOLPEK@OUTLOOK.COM, 515.554.0157
Hobbies and Interests
I love fostering animals, pet sitting and volunteering at animal shelters.
Timeline
Administrative Assistant/Office manager - Pro Staff Termite & Pest Control
2021.01 - 2024.06
Server - Benchwarmers
2020.08 - 2021.01
Shift Manager - Server - Bartender - The Grumpy Goat Tavern
2019.04 - 2020.08
Advertising TV & Digital Sales - SBG/KDSM FOX 17
2016.09 - 2017.07
Licensed Real Estate Agent - Iowa Realty
2013.03 - 2018.02
SE Polk High School - High School Diploma,
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