MELISSA MONTERO

• Collaborated with cross-functional teams to align operations with corporate objectives.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
• Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
• Enforced compliance with local, state and federal regulations and company standards.
• Developed processes to save on costs and prevent losses.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Analyzed market trends and customer feedback to develop new strategies for improving operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue by approximately 63% and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Performed facials and other treatments such as body polishes, back facials, eyebrow/lash tinting, waxing, manicures/pedicures, etc.
• Performed facial extractions for blackhead removals.
• Assessed and accommodated guests needs and assessed physical health.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Maintained regular client list and successfully handled walk-in customers.
• Demonstrated thorough knowledge of all salon products and services.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Developed loyal following of clients by providing high-quality services.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Styled hair, makeup and nails for customers for special events and occasions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

-Create and submit repatriation quotes

-Create detailed repatriation sheets with all pertaining medical information and travel details

-Enter all flight expenses and company expenses into QuickBooks

-Check and maintain medical inventory fully stocked (check expiration dates, Portable

Oxygen Concentrator batteries before each trip, and keep travel backpacks fully stocked)

-Transcribe medical notes from each trip and file

-Keep travel visas for medical staff current and obtain new visas when necessary

-Organize quarterly staff meetings and file minutes

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.