MELISSA N JORGENSON

• Help with processing and entering new and transfer business
• Working on Written Agreements
• Taking calls from Agents and answering their questions
• Working on complex special projects and any special projects when needed
• Taking on Leadership roles on projects
• Process Actual Production History and Acreage Reports
• Working with RMA to field question on policies
• Talking to Agents and problem solve whatever they may have
• Mentoring new underwriters and help train them our processes and systems
• Work on many projects that come down from the RMA regarding insurance policies that are set up in place for the insureds and then work the agents to resolve those issues when it comes to the RMA
• Project Management working on projects and then delegating to the correct people when needed
• Travel for CE Meeting to help train our agents on the newest guidelines that come down from the RMA
• Helping other within RCIS with questions
• Lead on APH Verification Reviews and CiPeril
• Collaborated with team members gathering information
• Communicated with clients to gather information needed
• Contributed to on-time and under-budget project completion with high- level business acumen and keen prioritization
• Answered phones and transferred callers to requested personnel or voicemail
• Documented SOPs and company policies in alignment with RMA regulations
• Represented company at meetings
• Work with Error Resolution to fix problems to keep our risk low.

• Entering and Enrolling Participants in to Travis COBRA for their COBRA benefits
• Contacted health care company to see if participants paperwork was received to be enrolled
• Helping the brokers and clients with questions about the enrollment process
• Working reports out of Access
• Entering payments for the participants to keep them enrolled

Creative thinking

• Research
• Working on COBRA letter runs to update the participants to let them know where that they are enrolled and if payment is required
• Keyed up 70 enrollments today
• I know about State Continuation and Retiree Billing
• Helping out other departments when they fell behind posting payments,entering participants in and talking calls
• Explained and interpreted information such as application details,eligibility requirements, applicants' legal rights and payment methods
• Initiated procedures to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance
• Coordinated system changes for assistance additions, modifications and terminations and organized associated paperwork.