Melissa Paola Chacón-Zamorano

: Monitor and verify daily financial transactions, including payment processing, bank drafts, and end-of-day reports, ensuring accuracy, audit readiness, and proper documentation.
Review, process, and track financial adjustments, credit balance transfers, and payment reversals in accordance with established compliance procedures.
Prepare detailed reports (GL reports, cashier closings, transaction interfaces) and coordinate submissions with the Finance Department to support transparency and regulatory compliance.
Manage sensitive customer financial data, ensuring confidentiality, data integrity, and adherence to compliance and data protection standards.
Respond to client inquiries regarding payments, property ownership changes, and account updates, ensuring all actions meet compliance and documentation requirements.
Process customer refunds following approval workflows and compliance guidelines, maintaining accurate records for audit and review purposes.
Assist clients by phone with bank information setup and updates, ensuring verification procedures are followed to prevent errors or fraud.

Provides customer service and/or assistance to customers, vendors, contractors, and the general public, Accepts and posts payments for assigned programs/functions; prepares receipts and submits interfaces to financial management system. Scan documents and place in proper folders. Prepare balance, credit transfer and refunds. Processed Refunds, Balance Transfer and Credit Balance in Impresa, Respond to utilities request and emails. Nightly balances and credit card machine. IC-Closing, Magic Report, End of Day, receive call from our clients and provide them the best customer services, Customer. Walk in Count Golden Gate Report, Reception and reply to emails from our clients providing the best customer service.

Assisted customers with payment processing and provided accurate change. Organized scanned documents into designated folders. Processed balance transfers and refunds efficiently. Addressed utility requests and responded to emails promptly. Conducted nightly balance checks and managed credit card transactions.

Supported data entry processes by following department workflow procedures and guidelines. Assisted in planning, coordinating, and conducting internal audits. Collected and analyzed customer service survey feedback. Developed PowerPoint presentations for customer service training sessions. Aided in resolving disputes while upholding company charter and mission statement.

Achieved compliance with border transportation regulations through meticulous preparation of forms, rates, and documentation. Streamlined accounting practices and maintained comprehensive records of all transactions.