Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Tamara Ponce

Hackensack,MN

Summary

Proven leader and effective decision-maker, adept in cash handling and customer service, enhanced CVS Navarro Stores' team performance through strategic training and mentorship. Excelled in resolving escalated customer issues, promoting a positive and productive work environment. Skilled in fostering employee growth and upholding high standards of service.

Overview

11
11
years of professional experience

Work History

Shift Manager

CVS Navarro Stores
01.2013 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

High School Diploma -

Manta High School
Manta City, Ecuador
01.2006

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Languages

English
Elementary

Timeline

Shift Manager

CVS Navarro Stores
01.2013 - 06.2024

High School Diploma -

Manta High School

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Melissa Tamara Ponce