Melissia Pugh
South Charleston,WV
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in receptionist role.
Overview
4
4
years of professional experience
Work History
Case Manager
ARC OF THREE RIVERS
11.2021 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Census Enumerator
Census Bureau
06.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Education
Bachelor of Science - Business Management 3.8 GPA
West Virginia State University
Institute WW12-2006
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Email and Telephone Etiquette
- Records Management
Timeline
Case Manager
ARC OF THREE RIVERS
11.2021 - 08.2024
Census Enumerator
Census Bureau
06.2020 - 10.2020
Bachelor of Science - Business Management 3.8 GPA
West Virginia State University
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