Melitta Redzic
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
General Sales Associate
Goodyear Tire & Rubber
02.2023 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Guest Service Associate
European Wax Center
02.2022 - 02.2023
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front counter
Chef Express
11.2020 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CAAssociate of Science - Business Administration
Chabot College
Hayward, CA01.2024
Skills
- Money Handling
- Store Opening and Closing
- Product and Service Sales
- Conflict Resolution
- Teamwork and Collaboration
- B2B Sales and Customer Service
- Marketing Strategies
- POS Transactions
- Time Management
- Verbal Communication
- Excellent People Skills
- Listening Skills
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
General Sales Associate
Goodyear Tire & Rubber
02.2023 - Current
Guest Service Associate
European Wax Center
02.2022 - 02.2023
Front counter
Chef Express
11.2020 - 03.2020
High School Diploma -
Castro Valley High School
Associate of Science - Business Administration
Chabot College