Melitza Velazquez

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained visitor log for entering and leaving facility for security purposes.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Transcribed phone messages and relayed to appropriate personnel.

Transfer phone calls to patients room , provide patient information, knowledge with Epic ,race ,tigger text ,I take in the emergency codes responsible to page the doctors and put the report in the system