Perla Cruz
Cudahy,WI
Timeline
Clinical Care Support Specialist - Duly Health and Care
08.2025 - Current
Clinical Receptionist - Greater Family Health Center
06.2024 - 08.2025
Customer Service Representative - Butera Finer Foods
06.2022 - 06.2024
Assembly Line Operator - Encore
10.2021 - 05.2022
Cashier - Dollar Tree
12.2019 - 04.2021
Line Cook - Burger King
06.2017 - 01.2019
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursWork History
Clinical Care Support Specialist
Duly Health and Care
1100 31st St
08.2025 - Current
- Coordinate and schedule patient appointments across multiple clinical departments in a centralized scheduling system
- Serve as the primary point of contact for patients, providers, and clinical staff regarding appointment availability and logistics
- Verify patient demographics, insurance eligibility, authorizations, and referral requirements prior to scheduling
- Accurately enter, update, and maintain patient information in electronic health record (EHR) systems
- Manage high call volumes while providing professional, compassionate customer service
- Optimize provider schedules to maximize clinic efficiency and minimize gaps or overbooking
- Communicate appointment details, preparation instructions, and follow-up requirements to patients
- Reschedule, cancel, or adjust appointments as needed while adhering to clinical and organizational policies
- Ensure compliance with HIPAA and patient confidentiality standards at all times
- Collaborate with clinical teams to resolve scheduling conflicts and urgent patient needs
- Monitor waitlists and prioritize appointments based on medical necessity and provider guidelines
- Generate reports and track scheduling metrics to support operational efficiency and access to care
Clinical Receptionist
Greater Family Health Center
135 e Irving Park rd
06.2024 - 08.2025
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Maintained accurate patient records in electronic health record systems to support clinical teams.
- Assisted patients with inquiries, providing clear information about services and procedures.
- Coordinated appointment reminders and follow-ups to enhance patient engagement and attendance.
- Processed insurance authorizations and verifications, facilitating smooth billing operations.
- Handled sensitive information with discretion, adhering to confidentiality protocols at all times.
- Supported efficient office workflow through prompt distribution of incoming faxes, mail, and lab results.
- Reduced late arrivals by implementing courtesy reminder calls for upcoming appointments.
Customer Service Representative
Butera Finer Foods
20 Tyler Creek Plaza Elgin, IL
06.2022 - 06.2024
- Provided friendly, efficient customer service in a fast-paced grocery store environment
- Assisted customers with purchasing money orders and completing domestic and international money transfers
- Accurately processed cash, debit, and credit transactions while maintaining a balanced cash drawer
- Explained money transfer procedures, fees, and requirements to customers sending funds to other states and countries
- Verified customer identification and ensured compliance with company policies and financial regulations
- Handled large cash amounts responsibly and followed loss-prevention and security protocols
- Resolved customer questions and concerns regarding transactions, refunds, and store services
- Maintained confidentiality and protected sensitive customer financial information
- Supported customers with lottery services, bill payments, and other financial service offerings (if applicable)
- Collaborated with team members to ensure smooth front-end operations and positive customer experiences
- Maintained a clean, organized service counter and followed cash-handling procedures
Assembly Line Operator
Encore
Elgin, IL
10.2021 - 05.2022
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections to maintain product standards and reduce defects.
- Collaborated with team members to optimize workflow and improve efficiency.
- Trained new employees on assembly procedures and safety protocols.
- Maintained cleanliness and organization of workstations to promote a safe working environment.
- Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.
Cashier
Dollar Tree
Elgin, IL
12.2019 - 04.2021
- Processed transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on operational procedures and customer service standards.
Line Cook
Burger King
Elgin, IL
06.2017 - 01.2019
- Prepared high-quality ingredients and dishes in accordance with restaurant standards.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in menu planning by providing input on seasonal ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Overview
9
9
years of professional experience
Skills
- Delivered friendly, efficient customer service in a fast-paced retail environment
- Assisted customers with product inquiries, pricing, and store policies
- Accurately handled cash, credit/debit transactions, money orders, and refunds
- Processed domestic and international money transfers with attention to compliance and accuracy
- Resolved customer concerns professionally to ensure satisfaction and repeat business
- Maintained accuracy while multitasking during high-volume periods
- Followed safety, loss prevention, and confidentiality procedures
- Communicated clearly with customers from diverse backgrounds
- Greeted patients and visitors in a professional, compassionate manner
- Scheduled, confirmed, and updated patient appointments across multiple providers
- Verified patient demographics, insurance information, and eligibility
- Managed high-volume phone calls while maintaining HIPAA compliance
- Coordinated patient check-in and check-out processes efficiently
- Handled sensitive patient information with discretion and accuracy
- Collaborated with clinical staff to ensure smooth patient flow
- Resolved scheduling conflicts and patient concerns calmly and effectively
- Scheduled and coordinated patient appointments using EPIC for multiple specialties
Accurately entered, updated, and verified patient information in EPIC
Managed complex scheduling needs including follow-ups, procedures, and referrals
Ensured appointments aligned with provider availability, authorization, and clinical guidelines
Communicated clearly with patients regarding appointment details, preparation, and policies
Maintained strict compliance with HIPAA and healthcare privacy regulations
Identified and resolved scheduling conflicts and system discrepancies
Collaborated with clinical teams to optimize provider schedules and patient access
Summary
Patient-focused Clinical Support Specialist with a strong customer service background and a proven ability to support patients with professionalism, empathy, and efficiency. Experienced in assisting patients with scheduling, check-in, and inquiries while providing clear guidance and reassurance in fast-paced healthcare settings. Known for excellent communication skills, attention to detail, and the ability to resolve concerns calmly while maintaining confidentiality and HIPAA compliance. Committed to creating a welcoming environment and ensuring every patient feels heard, respected, and supported throughout their visit.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual