PERLA CRUZ
Elgin,Illinois
Summary
Looking for a new professional position with room for growth. I am committed to maintaining high levels of efficiency and quality assurance, I have 1 year of experience in cash handling and customer service experience.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist
Greater Family Health Center
06.2024 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
Customer Service Representative
Butera Market
06.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Operator
Encore Repair Services
10.2021 - 05.2022
- Assigned individual tasks to team members and tracked their progress against production schedules.
- Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment.
- Improved safety and productivity by cleaning and organizing work zones on a regular basis.
- Applied finishes to finished products and packaged them for shipment in boxes and containers.
- Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.
Cashier
Dollar Tree
12.2019 - 04.2021
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about [Type] promotions to increase sales.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Add up all of the payments I've received throughout the day.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
- Learned how to deal with checks and credit cards.
Food Prep Cook
Burger King
06.2017 - 01.2019
- Operated ovens, fryers, and grills safely to avoid injuries and accidents.
- Set up work stations ahead of time to cut down on prep time.
- Used various cooking utensils correctly to prepare a variety of foods.
- Put together multiple, concurrent orders during customer rushes, such as dinner and lunch hours.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Ingredients for salads, stir-fries, and other dishes were chopped, diced, and sliced by me.
- Used proper techniques when preparing menu item ingredients.
- Worked closely with cashiers to obtain order information and ensure that customers' orders were correctly completed.
- Maintained a high level of consistency and accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
- Maintained a clean and orderly appearance throughout the kitchen and dining area.
- Operated all kitchen equipment safely to avoid injuries.
- By attending training and implementing new techniques, I was able to learn how to prepare a rotating list of new and seasonal items.
Education
High School - undefined
Larkin High School
Elgin, IL01.2020
Skills
- Multi-Task Management
- Adaptable to change
- Patient scheduling
- Front desk management
- Appointment management
- Drawer balancing
- Account updating
- HIPAA compliance
- Reminder calls
- Patient registration
- Paperwork coordination
- Workflow optimization
- Problem-solving
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Clinic Receptionist
Greater Family Health Center
06.2024 - Current
Customer Service Representative
Butera Market
06.2022 - 06.2024
Assembly Operator
Encore Repair Services
10.2021 - 05.2022
Cashier
Dollar Tree
12.2019 - 04.2021
Food Prep Cook
Burger King
06.2017 - 01.2019
High School - undefined
Larkin High School
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