Meliyah Rodriguez
Austin
Summary
Dedicated professional with a strong background in operations management and customer service. Known for analytical skills and compliance expertise, successfully resolving delivery issues and maintaining brand reputation.
Overview
19
19
years of professional experience
Work History
Operations Manager
Sunshine Logistics LLC
Austin, TX
08.2023 - Current
- Direct daily operations, overseeing dispatch, routing, and return processes to ensure on-time departures and successful route completion.
- .Supervise and support a team of delivery drivers, conducting pre-shift stand-up meetings and providing ongoing coaching to improve performance and customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) including On-Time Delivery (OTD), delivery completion rates, safety metrics, and customer feedback scores.
- Implement operational improvements to increase route efficiency, reduce delays, and maintain high service standards during peak seasons.
- Ensure compliance with safety regulations, vehicle inspection protocols, and company policies; investigate incidents and reinforced a safety-first culture.
- Manage staffing needs including attendance tracking and performance evaluations.
- Resolve escalated delivery issues and customer concerns to maintain strong service performance and brand reputation.
- Collaborate cross-functionally with warehouse teams and logistics coordinators to streamline workflow and optimize package flow.
Operations Manager
Fast Dash Delivery LLC
Austin, TX
08.2021 - 07.2024
- Directed daily last-mile delivery operations, overseeing dispatch, routing, and return processes to ensure on-time departures and successful route completion.
- Supervised and supported a team of delivery drivers, conducting pre-shift stand-up meetings and providing ongoing coaching to improve performance and customer satisfaction.
- Monitored and analyzed key performance indicators (KPIs) including On-Time Delivery (OTD), delivery completion rates, safety metrics, and customer feedback scores.
- Implemented operational improvements to increase route efficiency, reduce delays, and maintain high service standards during peak seasons.
- Ensured compliance with safety regulations, vehicle inspection protocols, and company policies; investigated incidents and reinforced a safety-first culture.
- Managed staffing needs including scheduling, attendance tracking, hiring, onboarding, and performance evaluations.
- Resolved escalated delivery issues and customer concerns to maintain strong service performance and brand reputation.
- Collaborated cross-functionally with warehouse teams and logistics coordinators to streamline workflow and optimize package flow.
Area Manager
Nationwide Compliant
Austin, TX
01.2017 - 10.2020
- Led nationwide eviction compliance across multiple jurisdictions, ensuring full adherence to federal, state, and local landlord-tenant regulations
- Advocated on behalf of landlords in eviction hearings, delivering well-prepared case presentations that resulted in favorable judgments and reduced continuances
- Interpreted and enforced requirements under the Fair Housing Act and guidance from the U.S. Department of Housing and Urban Development, minimizing legal risk and exposure
- Audited and approved eviction filings for legal sufficiency, accuracy, and deadline compliance, reducing court rejections and processing delays
- Standardized multi-state eviction procedures and implemented regulatory updates, increasing efficiency while maintaining audit readiness
Licensing Specialist
New York Life Insurance Co
Austin, TX
03.2007 - 04.2016
- Evaluated licensing applications for compliance with regulatory standards.
- Coordinated communication between agents and regulatory bodies to streamline approval processes.
- Developed training materials for new staff on licensing requirements and procedures.
- Analyzed data to identify trends in licensing approvals, enhancing operational efficiency.
Education
High School Diploma -
Taylor High School
Taylor, TX05-1993
Skills
- Operations management
- Team leadership
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Sunshine Logistics LLC
08.2023 - Current
Operations Manager
Fast Dash Delivery LLC
08.2021 - 07.2024
Area Manager
Nationwide Compliant
01.2017 - 10.2020
Licensing Specialist
New York Life Insurance Co
03.2007 - 04.2016
High School Diploma -
Taylor High School