Meliza Otta
Apex,NC
Summary
Results-oriented professional with a track record of improving customer relations and operational performance. Adept at analyzing sales data and optimizing inventory management to drive profitability and ensure compliance with health and safety standards.
Overview
11
11
years of professional experience
Work History
General Manager
Wendy's
2007 NW Cary Pkwy
12.2024 - 03.2026
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs for staff to enhance service quality.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Led team meetings to promote engagement and address operational challenges.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Wendy's
790 W Williams St
04.2023 - 11.2024
- Led daily operations to ensure high standards of service and food quality.
- Trained and mentored team members on best practices and operational efficiency.
- Implemented cost-control measures to optimize labor and inventory management.
- Developed schedules that maximized staff productivity while meeting customer demand.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Streamlined communication between front-line staff and upper management to improve workflow.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Shift Manager
Wendy's
790 W Williams ST
10.2018 - 02.2022
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and best practices.
- Implemented employee scheduling to optimize coverage during peak hours.
- Monitored inventory levels, facilitating timely restocking of supplies and ingredients.
Crew Member
Wendys Restaurant
1213 NM Maynard Rd
06.2015 - 09.2018
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Prepared food items following safety standards and company recipes for consistent quality.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in training new crew members on operational procedures and customer service excellence.
Education
High School Diploma -
Antonio José Rivas
Comayagua, HondurasSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Inventory control
- Verbal and written communication
- Schedule management
- Labor cost controls
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
General Manager
Wendy's
12.2024 - 03.2026
Assistant Manager
Wendy's
04.2023 - 11.2024
Shift Manager
Wendy's
10.2018 - 02.2022
Crew Member
Wendys Restaurant
06.2015 - 09.2018
High School Diploma -
Antonio José Rivas