Melizza Braxton
Hobbsville,NC
Summary
Dynamic Customer Service Representative with a proven track record at Johnson & Johnson Healthcare Services, excelling in relationship building and problem resolution. Enhanced onboarding efficiency through effective training material development and improved team productivity by streamlining communication across cross-functional teams. Proficient in Microsoft Excel, driving data-driven decision-making.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Johnson & Johnson Healthcare Sevices
04.2007 - Current
- Coordinated project timelines and deliverables, ensuring alignment with departmental goals.
- Assisted in the development of training materials for new team members, enhancing onboarding efficiency.
- Managed communication between cross-functional teams to streamline collaboration on key initiatives.
- Analyzed process workflows to identify areas for improvement and recommend best practices.
- Organized meetings and prepared agendas to facilitate effective discussions on ongoing projects.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Coordinator
Johnson & Johnson Services
04.2014 - 11.2024
- Coordinated project timelines and deliverables, ensuring alignment with departmental goals.
- Assisted in the development of training materials for new team members, enhancing onboarding efficiency.
- Managed communication between cross-functional teams to streamline collaboration on key initiatives.
- Analyzed process workflows to identify areas for improvement and recommend best practices.
- Organized meetings and prepared agendas to facilitate effective discussions on ongoing projects.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
High School Diploma - Basic
Piscataway High School
Piscataway, NJ06.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Order processing
Timeline
Coordinator
Johnson & Johnson Services
04.2014 - 11.2024
Customer Service Representative
Johnson & Johnson Healthcare Sevices
04.2007 - Current
High School Diploma - Basic
Piscataway High School
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