Melkam A. Meselu
Takoma Park,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Hilton
02.2021 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently while maintaining a positive dining atmosphere.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Customer Service Specialist
EXXON MOBIL Inc.
10.2009 - 01.2021
- Greets and handles customers and ensure customers receive satisfactory services
- Addresses customer complaints and cultivate positive relationship with them
- Tracks inventory and reconciles cash balance on daily basis
- Trains and coach newly hired staff on how to handle difficult and complicated sales
- Updates inventory stock and reorder when inventory drops to a specified level
- Examine delivery and ensure correct pricing of incoming goods as advertised
Secretary
Z. T. GENERAL TRADING
11.2008 - 08.2009
- Received bank customers and addressed their queries with relevant units.
- Handling incoming and outgoing letters, mails and faxes
- Supported different committees in all support activities
- Developed and maintained customer queries
- Handling incoming and outgoing letters, mails and faxes
Education
Diploma (10+3) - Information Technology
Blue Nile College
Bahir Dar, Ethiopia11.2008
Ethiopian General Secondary Education Completion Certificate - undefined
Bahir Dar, Ethiopia08.2006
Skills
- Strong work ethic and dependability, Effective time management, Customer friendly, Excellent selling and convincing skills, Polite and respectful in nature, and Outstanding communication and multilingual (Amharic and English) skills
- Microsoft Office Word, Excel PowerPoint and Access, Windows, Internet, and e-mail
- Typing speed between 50 and 60 words per minute (WPM)
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Personal Information
Title: Dedicated Customer Service Representative
Timeline
Server
Hilton
02.2021 - Current
Customer Service Specialist
EXXON MOBIL Inc.
10.2009 - 01.2021
Secretary
Z. T. GENERAL TRADING
11.2008 - 08.2009
Ethiopian General Secondary Education Completion Certificate - undefined
Diploma (10+3) - Information Technology
Blue Nile College