Mellany Demers

• Supervised daily operations to ensure efficient store functionality.
• Trained and mentored staff to improve customer service standards and enhance customer satisfaction.
• Managed inventory levels and organized stock for optimal accessibility.
• Collaborated with management to streamline operational processes and improve workflow efficiency.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Delegated tasks to team members according to their strengths and skills.
• Completed opening and closing duties to facilitate business operations.
• Addressed any issues that arose during the shift in a proactive manner.
• Resolved customer complaints and communicated insights to senior management for continuous service improvement.
• Monitored staff performance to ensure quality standards were met.
• Assisted upper management with daily operations to meet standards of service and quality.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Taught staff upselling techniques to meet revenue targets.

• Managed inventory levels to ensure optimal stock at all times.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Coordinated with suppliers to schedule timely deliveries and maintain supply chain flow.
• Conducted regular inventory audits to verify accuracy and identify discrepancies.
• Identified discrepancies between actual stock and computer-generated reports.
• Reviewed purchase orders against invoices to ensure items were received correctly.
• Performed daily, weekly, or monthly reconciliations of inventory balances.
• Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
• Identified and resolved inventory problems, including damaged or lost items.
• Trained new employees on inventory management practices and procedures.

Used Eagle operating system.

• Processed customer transactions accurately and efficiently at a local hardware store.
• Managed cash register, ensuring accurate cash handling and balancing daily sales.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Maintained clean and organized checkout area to enhance customer experience.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Promoted loyalty programs to customers during checkout interactions consistently.
• Resolved customer complaints professionally, ensuring satisfaction and repeat business.
• Handled customer returns and exchanges in accordance with store policies.
• Assisted customers with product inquiries and provided recommendations on tools.
• Executed additional tasks designated by management.
• Greeted customers and answered any questions they had about the store's products and services.
• Worked closely with front-end staff to assist customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Performed other duties as assigned by management.
• Issued receipts, refunds, credits or change due to customers.
• Followed company security procedures for handling large sums of money.