Mellany Santos Amado
Central Falls,RI
Summary
Dependable Order Taker and team member with record of responsibility and hardworking approach. Offering proficiency in cash register operations and customer service.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
8
8
years of professional experience
Work History
Private Caregiver
All American Assisted Living
Wrentham, Massachusetts
09.2022 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Followed care plan and directions to administer medications.
Certified Nursing Assistant
Maples Rehabilitation Nursing Home
Wrentham, Massachusetts
04.2020 - 09.2022
- Reported changes in patient condition to registered nurse or physician.
- Administered medications as directed by registered nurse or physician.
- Participated in educational programs related to nursing assistant skills development.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Team Leader
McDonald's Restaurant
Norwood, Massachusetts
10.2016 - 04.2020
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
Education
Certified Nursing Assistant - CNA
International Health Care Center
Attleboro, MA03-2020
ESL - English As A Second Language
Roger Williams University
Bristol, RI06-2016
High School Diploma -
Bishop Keough Regional High School
Pawtucket, RI06-2015
Skills
- Excellent Communication Skills
- Multilingual ( Cape Verdean creole, Portuguese, Spanish, English)
- Costumer Service
- Caregiver Relations
Timeline
Private Caregiver
All American Assisted Living
09.2022 - Current
Certified Nursing Assistant
Maples Rehabilitation Nursing Home
04.2020 - 09.2022
Team Leader
McDonald's Restaurant
10.2016 - 04.2020
Certified Nursing Assistant - CNA
International Health Care Center
ESL - English As A Second Language
Roger Williams University
High School Diploma -
Bishop Keough Regional High School
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