Mellen Amanuel
Hyattsville
Summary
Family support professional eager to join the school system with a background in delivering compassionate care and guidance to families. Utilizes communication and problem-solving skills to address and resolve family issues. Knowledge of community resources and advocacy ensures effective assistance and support. Possesses strong focus on team collaboration and adaptability to changing needs, ensuring consistent support and trust within team.
Overview
4
4
years of professional experience
Work History
Family Support Worker
Marys Center
01.2023 - 04.2025
- Connected families with community resources such as housing assistance, financial aid programs, educational opportunities, and childcare resources.
- Performing developmental screenings with parents and sharing details on the score and providing referrals if needed for any developmental delays the child may have.
- Use of strategies, such as reflective practice tools, to build trust and rapport with families.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Completed weekly home visits with participants and implementing interactive activities such as GGK to strengthen bonding and connection with families.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements. Documented notes with participants into database DCRS/ECW.
- Tracking all home visits, outreach efforts, immunizations, prenatal visits, well-child care visits, developmental screenings, and inputting into the database within 2 business days.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect. Used employee resources to developed a service plan for families.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
Office Administrator
Sprouts Town Childcare Development Center
05.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enrolled clients using Bright wheel application to provide updates, messages, lesson plans, billing information, and photos.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Led client on-boarding and data aggregation into the company system.
- Proctored tours of the center for new and potential clients. Led customer service interactions and maintained rapport with client families.
- Reported and responded to client inquiries regarding the center.
- Developed a new client checklist currently used to ensure that clients are submitting proper documentation.
- Responsible for data collection, analysis, and management. Maintained electronic and paper filing systems for easy retrieval of information.
- Took initiative in handling miscellaneous tasks due to office being short-staffed (administered care for and attended to client children).
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County at Catonsville
Catonsville, MD01.2021
Skills
- Organizational skills
- Communication skills
- Interpersonal skills
- Microsoft Office suite
- Data Management
- Microsoft Excel
- Billing and Finance
- Behavioral support
- Child abuse and neglect dynamics
- Community resources
- Care plan intervention
- Multicultural sensitivity
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Timeline
Family Support Worker
Marys Center
01.2023 - 04.2025
Office Administrator
Sprouts Town Childcare Development Center
05.2021 - 10.2022
Bachelor of Arts - Psychology
University of Maryland, Baltimore County at Catonsville
Similar Profiles
Zaqueo MartinezZaqueo Martinez
Dental PCN at Marys CenterDental PCN at Marys Center
Heather GarbroughHeather Garbrough
Direct Support Professional at North Star Achievement CenterDirect Support Professional at North Star Achievement Center
Katie GrammerKatie Grammer
Ophthalmic Medical Technician at John Kenyon Eye CenterOphthalmic Medical Technician at John Kenyon Eye Center
Nahom TegegnNahom Tegegn
Delivery Driver at Eff Trans LLCDelivery Driver at Eff Trans LLC
Vidalito GarciaVidalito Garcia
Porter at Ourisman CarsPorter at Ourisman Cars