Mellisa Dunkley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Department Of Juvenile Justice
Hillsborough Juvenile Detention Center
09.2022 - Current
- Working daily with at risk teenagers who have experienced traumatic histories of abuse and neglect
- Facilitate structure inside the dormitory halls and managing safety and security for all juveniles
- Improved rehabilitation outcomes by developing and implementing individualized treatment plans for juvenile offenders.
- Assisting juveniles with daily task such as chores, homework, and studying for GED examination
- Transporting juvenile offenders to court proceeding throughout the state of Florida
- Time management is essential when meeting with probation officers with juveniles.
- Enhanced facility safety by conducting thorough security checks and addressing potential risks promptly.
- Provided crisis intervention services as needed, effectively deescalating situations and maintaining safety within the facility.
Custodian
Yale University
10.2005 - 08.2023
- Facilitated a clean structured sanitized environment for all Yale students
- Provided customer service to individuals as needed and helped navigate them throughout the campus and dormitory halls
- Worked daily with heavy sanitation machinery to ensure that the buildings were kept clean to the standards of Yale University.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Youth Care Worker II
True-Core
06.2022 - 09.2022
- Maintaining a strong focus on youth in a professional manner to ensure safe moments were taking place throughout the building and during activate periods
- Conducted safety checks on all youth clients during the morning and evening hours
- Helping youth with personal life skills such as cleaning, time management, punctuality, and stress diversion techniques.
Non-Emergency Transporter
Stella
04.2022 - 07.2022
- Safely transporting clients to doctor appointments and back to the facility.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Safeguarded company assets by securely transporting high-value goods without damage or loss.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
Cook
New Haven Board Of Education
10.2002 - 02.2014
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Education
High School Diploma -
James Hillhouse
New Haven, CT06.2002
Skills
- Time Management
- Customer Service
- CPR & AED Certified
- Suicide Prevention
- Cultural Competency
- Life Skills Development
- Behavior Management
- Group Facilitation
- Transportation Assistance
- Detention Alternatives
- Juvenile Law Knowledge
- Restorative Justice Practices
- Trauma-Informed Care
- Conflict Resolution
- Crisis Intervention
- Electronic Monitoring
- Public Speaking
- Dispute Resolution
- Multitasking
- Problem-Solving Aptitude
- Decision-Making
- Written Communication
Timeline
Department Of Juvenile Justice
Hillsborough Juvenile Detention Center
09.2022 - Current
Youth Care Worker II
True-Core
06.2022 - 09.2022
Non-Emergency Transporter
Stella
04.2022 - 07.2022
Custodian
Yale University
10.2005 - 08.2023
Cook
New Haven Board Of Education
10.2002 - 02.2014
High School Diploma -
James Hillhouse
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