Mellisa Griffin
Arlington,TX
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Dynamaxx International
07.2019 - 11.2024
- Answering customer calls for US, CA, AU, UK, and DK
- Running all recurring orders every morning and importing orders into Ship Station
- Investigated, discovered, and ultimately resolved an issue of the loss of roughly $100,000 annually by training warehouse on inventory management decreasing company loss by 75%.
- Documented new orders and coordinated deliveries.
- Followed up on customer inquiries, back orders and special orders..
- Investigated and resolved customer inquiries and complaints in one call solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
New Account Admin Assistant
Cintas
05.2005 - 06.2019
- Oversaw all new accounts along with territory management and expense reports for sales team of six people
- Weekly reports that team and went over about previous sales and target numbers for following week
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and processed stock into inventory management system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled 50-100 calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
High School Diploma -
Keys For The Gifted And Talented
Bedford, TX09.2001
Skills
- Data Entry
- Flexible and Adaptable
- Excellent Communication
- Planning and Coordination
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
- Active Listening
- Training programs
- Continuous improvement
- Customer relationship management (CRM)
- Handling escalations
- Training and mentoring
- Positive and constructive feedback
Timeline
Customer Service Supervisor
Dynamaxx International
07.2019 - 11.2024
New Account Admin Assistant
Cintas
05.2005 - 06.2019
High School Diploma -
Keys For The Gifted And Talented
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