Mellisa Oliver
Menominee,United States
Summary
Dedicated Direct Support Professional with a proven track record at REM of Wisconsin, skilled in compassionate caregiving and client documentation. Successfully enhanced client independence through personalized care plans and effective monitoring. Strong time management and safety monitoring abilities contributed to improved client outcomes and satisfaction.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
REM of Wisconsin
Marinette, WI
06.2025 - Current
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Collaborated with healthcare professionals to create and implement personalized care plans.
- Monitored and documented client progress, ensuring compliance with established goals and protocols.
- Facilitated group activities to promote social interaction and community engagement among clients.
Caregiver
Cornerstone Health Care
Marinette, WI
10.2024 - 06.2025
- Transportation for clients to appointments and or shopping trips
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness while respecting the clients personal space.
1st Assistant Department Manager
Pump and Pantry
Grand Island, NE
10.2023 - 08.2024
- Coordinated daily operations, ensuring optimal staffing levels and workflow efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Boosted employee morale by recognizing individual achievements, fostering teamwork, and promoting professional development opportunities.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Played an instrumental role in helping the department exceed annual sales targets consistently.
- Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
- Championed safety protocols within the department, resulting in fewer accidents or incidents among staff members.
- Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cashier
Casey's Gas Station
Grand Island, NE
01.2022 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, promoting products and services effectively.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Doctor John's Lingerie & Novelty Boutique
Grand Island, NE
09.2021 - 02.2022
- Monitored inventory levels, ensuring timely restocking of merchandise at the counter.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Implemented cash handling procedures, reducing discrepancies in daily transactions.
- Collaborated with team members to streamline checkout processes for improved efficiency.
Temp Checker
JBS Swift
Grand Island, NE
03.2020 - 09.2021
- Inspected product quality to ensure compliance with industry standards and specifications.
- Operated equipment for efficient processing and packaging of meat products.
- Trained new team members on safety protocols and operational procedures.
- Monitored inventory levels and reported discrepancies to management for resolution.
Laborer
PaperWorks
Alda, NE
10.2019 - 03.2020
- Operated machinery to support production lines and ensure efficient workflow.
- Collaborated with team members to maintain safety standards in work environment.
- Conducted routine inspections of equipment to identify maintenance needs proactively.
- Assisted in training new employees on proper handling of materials and safety protocols.
Education
GED -
Hastings High
Hastings, NESkills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Client documentation
Housekeeping tasks
Health and safety requirements
Transportation
Appointment scheduling
Patient care
Client transportation
Safety monitoring
Timeline
Direct Support Professional
REM of Wisconsin
06.2025 - Current
Caregiver
Cornerstone Health Care
10.2024 - 06.2025
1st Assistant Department Manager
Pump and Pantry
10.2023 - 08.2024
Cashier
Casey's Gas Station
01.2022 - 10.2023
Cashier
Doctor John's Lingerie & Novelty Boutique
09.2021 - 02.2022
Temp Checker
JBS Swift
03.2020 - 09.2021
Laborer
PaperWorks
10.2019 - 03.2020
GED -
Hastings High