Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mellisa Tow

Citrus Heights,CA

Summary

Dedicated customer service representative skilled in CRM documentation, payment processing, and team collaboration. Committed to delivering exceptional support and enhancing customer satisfaction through effective communication and product knowledge.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ACT Technologies
Citrus Heights, California
06.2021 - 09.2025
  • Delivered customer support via phone, addressing inquiries and resolving issues promptly.
  • Documented customer interactions in the CRM system accurately.
  • Collaborated with team members to enhance service quality.
  • Maintained up-to-date product knowledge to assist customers with accurate information and solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Ensured customer satisfaction by delivering exceptional service and addressing concerns effectively.

Cashier

Arco Gas Station
Granite Bay, California
08.2020 - 06.2021
  • Processed customer transactions efficiently at a busy gas station.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Managed cash register and handled accurate cash deposits daily.
  • Provided excellent customer service in high-pressure situations.
  • Assisted customers with product inquiries and promotional offers.
  • Trained new cashiers on store policies and register operations.
  • Maintained cleanliness and organization of the store environment.
  • Monitored inventory levels and reported shortages to management.
  • Organized and filled shelves with merchandise to enhance product visibility.

Education

High School Diploma -

Del Norte High
Crescent City, CA
06-1987

Some College (No Degree) - Business/Accounting

College Of The Redwoods
Crescent City, CA

Skills

  • Customer service
  • Customer relationship management
  • Product knowledge
  • CRM documentation
  • Payment processing
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Adaptability to change
  • Script adherence
  • Client relations

Timeline

Customer Service Representative

ACT Technologies
06.2021 - 09.2025

Cashier

Arco Gas Station
08.2020 - 06.2021

High School Diploma -

Del Norte High

Some College (No Degree) - Business/Accounting

College Of The Redwoods
Mellisa Tow