Dedicated customer service representative skilled in CRM documentation, payment processing, and team collaboration. Committed to delivering exceptional support and enhancing customer satisfaction through effective communication and product knowledge.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACT Technologies
Citrus Heights, California
06.2021 - 09.2025
Delivered customer support via phone, addressing inquiries and resolving issues promptly.
Documented customer interactions in the CRM system accurately.
Collaborated with team members to enhance service quality.
Maintained up-to-date product knowledge to assist customers with accurate information and solutions.
Answered customer inquiries and provided accurate information regarding products and services.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Ensured customer satisfaction by delivering exceptional service and addressing concerns effectively.
Cashier
Arco Gas Station
Granite Bay, California
08.2020 - 06.2021
Processed customer transactions efficiently at a busy gas station.
Accepted cash and credit card payments, issued receipts and provided change.
Managed cash register and handled accurate cash deposits daily.
Provided excellent customer service in high-pressure situations.
Assisted customers with product inquiries and promotional offers.
Trained new cashiers on store policies and register operations.
Maintained cleanliness and organization of the store environment.
Monitored inventory levels and reported shortages to management.
Organized and filled shelves with merchandise to enhance product visibility.