Mellissa Copening
Milwaukee,WI
Summary
Dedicated healthcare professional with experience in healthcare operations, patient services, laboratory support, and high-volume customer service. Proficient in Epic EHR, medical documentation, HIPAA compliance, data entry, and patient communication. Currently pursuing an Associate Degree in Healthcare Management with a strong interest in healthcare administration, patient access, medical records, scheduling, and operations. Recognized for accuracy, professionalism, and the ability to thrive in fast-paced environments while delivering exceptional service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Call Center Representative
Wisconsin One Call Center
01.2025 - Current
- Assist contractors and homeowners with submitting locate requests and obtaining required utility notification services.
- Interpret location information using mapping software to document excavation sites and prepare detailed instructions for utility locators.
- Maintain accurate records and process service requests in accordance with established procedures, timelines, and regulatory requirements.
Phlebotomy Specialist
Froedtert Hospital
Milwaukee, WI
01.2022 - 01.2024
- Supported patient-facing laboratory services in a fast-paced hospital setting with a focus on safety, accuracy, and patient comfort.
- Performed specimen collection and preparation while following established procedures, labeling requirements, and quality standards.
- Coordinated with nurses, laboratory staff, and care team members to support timely testing and workflow efficiency.
- Used Epic EHR to access patient information, verify orders, document specimen collection, and review laboratory requests.
- Performed venipuncture and capillary blood collection for inpatient populations while ensuring patient safety and specimen accuracy.
Phlebotomist
Aurora Sinai Medical Center
Milwaukee, WI
2022 - 2022
- Provided phlebotomy and lab support services while maintaining patient identification, confidentiality, and documentation standards.
- Supported efficient patient flow by preparing supplies, managing collection priorities, and communicating delays or concerns.
- Used Epic EHR to access patient information, verify orders, document specimen collection, and review laboratory requests.
- Managed high patient volumes while maintaining accuracy and attention to detail
- Performed venipuncture and capillary blood collection for both inpatient and outpatient populations while ensuring patient safety and specimen accuracy.
Phlebotomist
Ascension Wisconsin
2021 - 2022
- Provided phlebotomy and specimen collection support in clinical laboratory settings.
- Maintained patient identification, documentation, and specimen handling standards.
- Managed high patient volumes while maintaining accuracy and attention to detail.
- Performed venipuncture and capillary blood collection for inpatient populations while ensuring patient safety and specimen accuracy.
Specimen Processor
Wisconsin Diagnostic Laboratories
2019 - 2020
- Prepared, labeled, sorted, and routed specimens to support accurate and timely diagnostic testing.
- Reviewed documentation and specimen details for completeness, accuracy, and compliance with processing requirements.
- Answered high-volume calls from inpatient departments, providing timely assistance and resolving specimen-related questions.
- Entered specimen collection information into Epic using acquisition numbers to maintain accurate electronic records and support laboratory workflows.
Education
Associate Degree - Healthcare Management
Milwaukee Area Technical College
Milwaukee, WI2026
Technical Diploma - Phlebotomy
Milwaukee Area Technical College
Milwaukee, WI2020
Skills
- Epic EHR
- Healthcare Operations
- HIPAA Compliance
- Medical Documentation
- Medical Terminology
- Data Entry
- Medical Records Management
- Patient Communication
- Customer Service
- Regulatory Compliance
- Specimen Collection
- Specimen Processing
Certification
Healthcare Customer Service Certificate – Milwaukee Area Technical College (MATC), 2020
Timeline
Call Center Representative
Wisconsin One Call Center
01.2025 - Current
Phlebotomy Specialist
Froedtert Hospital
01.2022 - 01.2024
Phlebotomist
Aurora Sinai Medical Center
2022 - 2022
Phlebotomist
Ascension Wisconsin
2021 - 2022
Specimen Processor
Wisconsin Diagnostic Laboratories
2019 - 2020
Associate Degree - Healthcare Management
Milwaukee Area Technical College
Technical Diploma - Phlebotomy
Milwaukee Area Technical College