Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mellissa Dennison

Benton,AR

Summary

Dynamic manager with a proven track record at Wrenco, excelling in customer service and regulatory compliance. Successfully developed strategies that enhanced customer satisfaction and loyalty, while resolving conflicts and improving team performance. Adept in financial analysis, I ensure operational excellence and foster a positive work environment.

Overview

7
7
years of professional experience

Work History

Manager

Wrenco
Bryant, AR
01.2025 - Current
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Managed accounts payable and receivable, improving cash flow management.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Prepared monthly closing entries for multiple companies' books of records.

Team Lead

Saline Memorial Hospital
Benton, AR
10.2019 - 01.2025
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Maintained accurate records of employee attendance and task completion times.
  • Collected deposits or payments and arranged for billing.
  • Resolved customer complaints promptly and efficiently.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Verified insurance coverage for services provided by the facility.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Responded to patient inquiries regarding billing or financial matters.
  • Assisted with scheduling outpatient appointments.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Stayed current on community-based resources and services useful to patients.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Verified demographics and insurance information to register patients in computer system.

Lead Line Therapist

Icm
Little Rock, AR
04.2018 - 10.2019
  • Performed ongoing clinical assessments to determine functions of behaviors to guide treatment plans.
  • Encouraged parents and guardians to actively participate in the development of their child's individual treatment plan.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Collaborated with other professionals such as psychiatrists, psychologists, social workers and teachers to develop effective treatment plans for clients.
  • Provided crisis intervention services when needed.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Advised families on how best to support their children's development outside therapy sessions.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Education

High School Diploma -

Magnet Cove High School
Malvern, AR
05-2014

Skills

  • Customer service
  • Regulatory compliance
  • Financial analysis
  • Employee training
  • Payroll administration
  • Conflict resolution

Timeline

Manager

Wrenco
01.2025 - Current

Team Lead

Saline Memorial Hospital
10.2019 - 01.2025

Lead Line Therapist

Icm
04.2018 - 10.2019

High School Diploma -

Magnet Cove High School

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