Mellonia Upshaw
Fort Worth
Summary
Dynamic Customer Service Representative with proven success at Automated Health Systems Inc. Skilled in critical thinking and customer relations, I excelled in resolving complaints and enhancing satisfaction, leading to increased loyalty. Proficient in CRM software, I effectively processed orders and educated customers, contributing to a streamlined service experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
11.2020 - 10.2024
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, ensuring timely resolution and satisfaction.
- Utilized customer relationship management software to track interactions and improve service quality.
- Processed orders and returns efficiently, maintaining a high level of accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Southern Medical Group
03.2018 - 02.2020
- Collaborated with team members to enhance service delivery and streamline processes.
- Maintained knowledge of product offerings to effectively address customer needs.
- Engaged in ongoing training to improve communication skills and customer handling techniques.
- Contributed to a positive team environment by sharing insights on customer feedback and trends.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with inquiries, providing accurate information and support.
Education
High School Diploma -
Leon High School
Tallahassee, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Scheduling
- Appointment scheduling
- Customer relationship management (CRM)
- De-escalation techniques
Timeline
Customer Service Representative
Automated Health Systems Inc.
11.2020 - 10.2024
Customer Service Representative
Southern Medical Group
03.2018 - 02.2020
High School Diploma -
Leon High School