Mellyssa Masarut
Republic,Missouri
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Friendly and reliable Cashier/ Costumer Service Desk Associate/ Translator offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with Cashier/ Costumer Service Desk Associate/ Translator experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
Work History
Cashier/Customer Service Desk Associate
Walmart
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Worked as a translator of Portuguese and Spanish for foreign costumers.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Investigated and resolved customer inquiries and complaints quickly.
Crew Member
Culver's Restaurant
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma -
Colegio Adventista De Porto Velho
Porto Velho, Rondonia - Brazil12.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Bilingual Skills (Portuguese and Spanish, besides English)
- Money Handling
- Complex Problem-Solving
- Relationship Building
- Communication skills
- Reliability and punctuality
- Organizational abilities
- Staff Training
Writing/ Reading
I love writing and reading about everything specially science, languages and non-fiction books, but I also like fiction. I was born in America and in 2010 I had the opportunity to stay in Brazil for around 13 years because my entire family is Brazilian and I learned Portuguese, which I speak fluently and also I'm improving my Spanish and English.
Additional Information
When I was in Brazil I used to be part of the Volunteer Service Group at my church ( Seventh-day Adventist ,which is my current religion) through Christmas campaigns to collect food and personal hygiene stuff for needy people and nowadays I'm part of the Life Church Volunteer crew as well, helping with greeting and hosting.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier/Customer Service Desk Associate
Walmart
10.2023 - Current
Crew Member
Culver's Restaurant
05.2023 - Current
High School Diploma -
Colegio Adventista De Porto Velho