Melo Adrian G. Moso
North Tonawanda
Summary
Dynamic professional with extensive experience at Canterbury Woods, excelling in front desk operations and customer relationship management. Proven ability to enhance visitor experiences and streamline communication through effective call handling. Skilled in inventory management and conflict resolution, consistently achieving high customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Canterbury Woods
Williamsville
11.2025 - Current
- Managed incoming calls, took messages, and routed calls to ensure proper communication flow.
- Managed multi-line phone system, ensuring efficient call routing and response.
- Welcomed visitors and guided them to appropriate departments, enhancing visitor experience.
- Coordinated administrative tasks, including filing and data entry, to support office operations.
- Performed data entry tasks into various computer systems accurately and promptly.
Merchandising Associate
Sam's Club
Niagara Falls
04.2025 - Current
- Maintained clean, organized sales floor while restocking shelves and managing inventory to improve shopping experience.
- Utilized organizational skills to ensure an orderly sales environment, enhancing customer experience.
- Managed customer inquiries and restocked inventory simultaneously to ensure efficient service.
- Accurately assessed merchandise, maintained organized displays, and ensured a smooth customer experience.
- Collaborated with team members to achieve store goals and improve customer service satisfaction.
- Ability to collaborate effectively with colleagues and supervisors to achieve goals and provide excellent customer service.
- Employed attention to detail to ensure proper organization of merchandise displays.
- Observed situations carefully and noticed important details.
- Exhibited physical ability through lifting and moving merchandise within the store.
Child Representative
Barangay Council for the Protection of Children
Island Garden City of Samal
05.2022 - 03.2025
- Advocate for the rights and welfare of children, ensuring their voices are heard in local governance.
- Collaborate with various community leaders and organizations to create and implement programs focused on child protection.
- Organized child welfare campaigns and events to raise awareness about children's rights and safety.
- Monitored and reported on issues affecting children, prompting appropriate actions from the Barangay Council.
- Participated in discussions and decision-making processes to enhance child welfare and protection in the community.
Cashier, Shelf Stocker, and Packaging Worker
Neighbourhood Sundry Store
Island Garden City of Samal
12.2018 - 03.2025
- Handled multiple tasks, assisting customers and processing transactions efficiently.
- Managed multiple tasks in a fast-paced retail environment.
- Collaborated with staff to enhance service quality and meet store objectives.
- Executed inventory organization to maintain store order and accessibility.
- Performed accurate labeling to prevent pricing confusion and ensure correct customer charges.
- Performed precise labeling to prevent pricing errors and enhance customer satisfaction.
- Accurately assess merchandise, maintain organized displays, and ensure a smooth customer experience.
Work Immersion Student
Philippine National Police
Island Garden City of Samal
01.2025 - 02.2025
- Collaborated with team members to achieve project goals.
- Collaborated with team members, reinforcing the importance of teamwork.
- Assisted colleagues to achieve shared goals, fostering a supportive work environment.
- Maintained professional interactions with all levels of personnel.
- Follow the chain of command and respect higher-ranking officers.
- Communicate professionally with all PNP personnel.
- Adhere to PNP policies and guidelines.
- Manage stress effectively to maintain performance.
- Welcomed constructive criticism to improve job performance.
- Open to feedback and improve from it.
- Take initiative and actively learn from experiences.
- Stay motivated and maintain a positive outlook.
Education
High School - Humanities and Social Sciences
Nieves Villarica National High School
Island Garden City of Samal, Davao Del Norte, Philippines04-2025
High School -
North Tonawanda High School
North Tonawanda, NY06-2023
Skills
- Front desk operations
- Multi-line phone systems
- Customer inquiry handling
- Customer relationship management
- Data accuracy
- Inventory management
- Conflict resolution
Accomplishments
- child representative
Certification
- consistent honors
Timeline
Receptionist
Canterbury Woods
11.2025 - Current
Merchandising Associate
Sam's Club
04.2025 - Current
Work Immersion Student
Philippine National Police
01.2025 - 02.2025
Child Representative
Barangay Council for the Protection of Children
05.2022 - 03.2025
Cashier, Shelf Stocker, and Packaging Worker
Neighbourhood Sundry Store
12.2018 - 03.2025
High School - Humanities and Social Sciences
Nieves Villarica National High School
High School -
North Tonawanda High School