Melodee Mullen
Houston,TX
Summary
Dynamic professional with a proven track record at Way Engineering, excelling in customer service and record management. Adept at coordinating schedules and prioritizing tasks, I effectively enhanced service efficiency while maintaining strong communication with clients and technicians. Committed to fostering positive relationships and delivering exceptional support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Dispatcher
Way Engineering
Houston, TX
07.2023 - Current
- Answering phone calls and managing emails to ensure HVAC techs had the correct information to complete service calls in a timely manner.
- Providing updates to customers and vendors on current and previous service calls.
- Accurately documenting customer concerns and needs, and relaying them to appropriate management.
- Creating and maintaining service tickets.
- Assigning and communicating with techs and customers to provide timely service.
- Organized and maintained records of customer requests, work orders and related documents.
- Approving purchase orders and working closely with managers and accountants to ensure payments are completed.
- Communicating with multiple branches to dispatch techs.
- Updated and maintained spreadsheets for tracking as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist/Admin Assistant
Mind and Body Solutions
Webster, TX
01.2020 - 02.2023
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Executed record filing system to improve document organization and management.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Enhanced office efficiency by handling 50+ callers per day.
- Maintained current and accurate medical records for over 200 patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing coffee/water table.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient data including demographic and health history to keep information current.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Completed skilled administrative work to support all office staff and operational requirements.
Childcare Provider
Life's Little Blessings
Houston, TX
11.2017 - 05.2019
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served and medications administered to children.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored entrances and exits to maintain safety and organized environments.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Offered top-notch care to 24+ children at once, ranging in age from 5 to 7.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Education
Associate of Applied Science - Life Sciences
San Jacinto College
Pasadena, TX12-2019
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX05-2018
High School Diploma -
Apostolic Christian Academy
Pasadena, TX05-2016
Skills
- Customer service
- Record management
- Time management
- Communication skills
- Data entry
- Problem solving
- Spreadsheet management
- Message and work order transfer
- Schedule coordination
- Task prioritization
- Critical thinking
- Calendar and scheduling software
- Detail-oriented
- Interpersonal communication
- Customer relationship management
Timeline
Service Dispatcher
Way Engineering
07.2023 - Current
Receptionist/Admin Assistant
Mind and Body Solutions
01.2020 - 02.2023
Childcare Provider
Life's Little Blessings
11.2017 - 05.2019
Associate of Applied Science - Life Sciences
San Jacinto College
Associate of Arts - General Studies
San Jacinto College
High School Diploma -
Apostolic Christian Academy
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