David Muscarella
Croydon,PA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
19
19
years of professional experience
Work History
Service Dispatcher
Star Group
02.2024 - Current
- Scheduling service calls and providing work orders for Service Technicians according to urgency
- Reviewing jobs in the service monitor to ensure jobs are dispatched and assigned as required
- Communicating with other Dispatchers, Service Technicians and customer service representatives to resolve issues and conflicts
- Answer incoming customer service calls about their accounts and work orders
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Mobile Expert
T-Mobile
04.2020 - 12.2023
- Performed in-store product demonstrations at assigned events.
- Maintained up-to-date knowledge of store promotions and sales.
- Helped with Planogram of graphics, demo devices, and accessories.
- Assisted on all inventory related tasks such as physical counts, shipment receiving, and vendor returns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Find solutions for current and prospective customers based on individual needs and wants.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Operations Specialist
Sprint
09.2017 - 04.2020
- Performed all inventory related duties such as physical counts, stock rebalances, mandatory returns, and store to store transfers.
- Assisted District Manager with store audits at various store locations within 25 mile radius.
- Set Planogram standards for home store on weekly basis including graphics, counter displays, demo devices, and accessory walls
- Maintained proper stock levels of all products on sales floor
- Cleaned fixtures and reported any damage to proper store management
- Submitted tickets for all IT related issue with store hardware and software.
Senior Technical Consultant
Sprint
12.2005 - 09.2017
- Repaired various devices across Sprint and Nextel device line of cellular equipment..
- Ran diagnostics on customer devices and promoted proper solutions.
- Created balanced schedule for repair team consisting of 3-6 members within my home store.
- Help train new employees on proper techniques and systems.
- Attend weekly conference calls to go over key metrics and find ways to improve them.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PAAssociate in Electronics Engineering Technology -
Pennco Tech
BristolSkills
- Friendly and Helpful
- Scheduling expertise
- Meeting Deadlines
- Flexible Schedule
- Retail Store Operations
- Multi-Tasking Strength
- Customer Service
- Attention to detail
- Service coordination
- Route coordination
- Work order tracking
- Teamwork and collaboration
Contact
Croydon, PA 19021
Timeline
Service Dispatcher
Star Group
02.2024 - Current
Mobile Expert
T-Mobile
04.2020 - 12.2023
Retail Operations Specialist
Sprint
09.2017 - 04.2020
Senior Technical Consultant
Sprint
12.2005 - 09.2017
High School Diploma -
Pennsbury High School
Associate in Electronics Engineering Technology -
Pennco Tech
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