Melodia Sweeney-Guerrero
Elgin,TX
Summary
Detail-oriented expert in customer service and team dynamics. Proven success in enhancing operational efficiency and effectively resolving concerns, delivering exceptional experiences for all clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Headcount
The RK Group
Fort Knox, Kentucky
05.2025 - 08.2025
- Addressed command inquiries regarding dining procedures and scheduling conflicts.
- Organized menu cards to align with military standards for serving sizes and calories.
- Resolved command concerns professionally, adhering to US Army safety regulations.
- Counted and reported daily dining attendance to Army command for record-keeping.
- Collaborated with dining staff to ensure timely service and readiness for soldiers.
- Maintained effective communication with team members to enhance operational efficiency.
Barista/cashier
Dunkin' Donuts
Bastrop, Texas
07.2024 - 05.2025
- Processed customer transactions and managed cash register operations efficiently.
- Prepared and served coffee, espresso drinks, and blended teas promptly.
- Provided excellent customer service by addressing inquiries professionally and quickly.
- Maintained a clean work environment by regularly sanitizing surfaces and washing dishes.
- Assisted customers in selecting menu items based on preferences through effective communication.
- Handled high volumes of customers during morning rush with composure and efficiency.
- Labeled milk containers for coffee drinks according to expiration dates to ensure freshness.
Warehouse Worker/RBT
Amazon
Dallas, Texas
11.2023 - 03.2024
- Loaded and unloaded shipments, ensuring accurate placement in storage areas.
- Assisted in preparing orders for shipment, verifying product accuracy and quality.
- Conducted regular equipment checks, reporting maintenance needs to supervisors.
- Trained new employees on safety protocols and proper handling of materials.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Education
Associate of Science - Business Administration
Austin Community College
Austin, TX05-2028
High School Diploma -
KIPP: Austin Collegiate
Austin, TX06-2021
Skills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Cash handling
- Order preparation
Certification
Food handlers license
Timeline
Cashier/Headcount
The RK Group
05.2025 - 08.2025
Barista/cashier
Dunkin' Donuts
07.2024 - 05.2025
Warehouse Worker/RBT
Amazon
11.2023 - 03.2024
Associate of Science - Business Administration
Austin Community College
High School Diploma -
KIPP: Austin Collegiate