Melodie Hippeard
Stafford,VA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Fredericksburg Periodontal & Implant Surgery
Fredericksburg, VA
10.2022 - 06.2023
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Lorton Springfield Oral Surgery
Dr. Patel
Lorton, VA
02.2015 - 03.2017
- I preformed the same tasks at each oral surgery office.
- Prior to entering the dental field, I was a Legal Secretary/Paralegal for Farrell & Croft. This consisted of answering phones, scheduling appointments, taking clear notes for clients' charts, preparing and filing motions at the courthouse, and greeting clients.
Fairfax Oral & Maxillofacial Surgery
Fairfax Oral Surgery Dr. Robertson
Woodbridge, VA
03.2009 - 02.2015
Patient Care Coordinator
Kenneth P. Byrne D.D.S. M.D.
Woodbridge, VA
04.2003 - 02.2009
Education
Some College (No Degree) - Legal Secretarial Program
The Salters School of New England
Worcester, MASkills
- Able to type
- People person
- Fast learner
- Fun to work with
Custom
- I hope to be a light to someone who is stuck in the dark, a difference maker. To have many stories to tell when I am an old woman.
Timeline
Patient Care Coordinator
Fredericksburg Periodontal & Implant Surgery
10.2022 - 06.2023
Lorton Springfield Oral Surgery
Dr. Patel
02.2015 - 03.2017
Fairfax Oral & Maxillofacial Surgery
Fairfax Oral Surgery Dr. Robertson
03.2009 - 02.2015
Patient Care Coordinator
Kenneth P. Byrne D.D.S. M.D.
04.2003 - 02.2009
Some College (No Degree) - Legal Secretarial Program
The Salters School of New England
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