Melodie Laferriere
Opelika,AL
Summary
With a proven track record at Home Care of Montana, I excel in healthcare systems navigation and client advocacy, ensuring high customer satisfaction. My experience spans from meticulous medication management to enhancing patient independence, showcasing my professionalism and ethical approach. Expert in scheduling and staffing, I've significantly contributed to patient well-being and operational efficiency.
Overview
19
19
years of professional experience
Work History
I’m Home Care
Home Care of Montana
02.2019 - 09.2024
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
Caregiver Attendant
Beehive Homes Assisted Living
11.2015 - 10.2018
- Assisted patients with daily living activities, promoting independence and dignity.
Caregiver Attendant
Oakwood Village
11.2014 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Administered medications accurately, contributing to overall health and well-being of patients.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
Mail Carrier
US Post Office
04.2011 - 10.2014
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Merchandise Associate
Safeway
11.2007 - 03.2011
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
In Home Care
Private Care
11.2007 - 11.2007
- Managed medication administration according to physician instructions, ensuring timely and accurate delivery of medications to clients.
Secretary's Assistant
Pentecostal Church
03.2006 - 11.2007
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
In Home Care
Private Care
11.2005 - 03.2006
- Managed medication administration according to physician instructions, ensuring timely and accurate delivery of medications to clients.
- Assisted clients with daily living activities, improving their independence and wellbeing.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
Skills
- Scheduling and Staffing
- Professionalism and Ethics
- Healthcare systems navigation
- Client Advocacy
Timeline
I’m Home Care
Home Care of Montana
02.2019 - 09.2024
Caregiver Attendant
Beehive Homes Assisted Living
11.2015 - 10.2018
Caregiver Attendant
Oakwood Village
11.2014 - 10.2015
Mail Carrier
US Post Office
04.2011 - 10.2014
Merchandise Associate
Safeway
11.2007 - 03.2011
In Home Care
Private Care
11.2007 - 11.2007
Secretary's Assistant
Pentecostal Church
03.2006 - 11.2007
In Home Care
Private Care
11.2005 - 03.2006
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