Melodie Ramos
Kissimmee
Summary
Supervisor with 6+ years of hospitality and customer service experience. Responsible for creating a positive and fast-paced work environment that created 100k revenue in one business day. Leads and guides team members daily to help create the best experience for our guests.
Overview
6
6
years of professional experience
Work History
Cash Coordinator
Universal Orlando
Orlando, FL
08.2023 - Current
- Implemented best practices for guest service, enhancing overall satisfaction ratings through effective communication.
- Resolved customer complaints promptly to maintain satisfaction standards
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Performed regular audits of registers to identify discrepancies or potential areas for improvement in cashier performance
- Adapted quickly to new menu items and pricing changes, ensuring up-to-date knowledge for customer inquiries.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Food And Beverage Attendant
Portillo's Hot Dogs
Orlando, Florida
06.2021 - 08.2023
- Assisted in training new staff on food safety and service protocols.
- Resolved customer concerns promptly, fostering positive relationships and repeat business.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Food And Beverage Cashier
Island H2O WaterPark
Kissimmee, Florida
03.2021 - 06.2021
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
- Trained new staff on cashier procedures and safety protocols to foster team efficiency.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
Food And Beverage Cashier
Little Greek
Celebration, Florida
02.2020 - 04.2020
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted in maintaining cleanliness and organization of food service area.
- Contributed to increase in repeat business by providing friendly and efficient service.
- Facilitated positive dining experience for customers, addressing and resolving any concerns.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma - Biochemistry
University of Central Florida
Oviedo, FLHigh School Diploma -
Celebration High School
Celebration, Florida05.2023
Skills
- Multitasking
- Microsoft Office
- Customer service
- Cash register operations
- Problem solving
- Safety regulations
- Leadership
Personal Information
- Title: Food Service Team Member
- Date of Birth: 12/01/2004
- Nationality: Hispanic
- Driving License: R520-553-04-941-0
Timeline
Cash Coordinator
Universal Orlando
08.2023 - Current
Food And Beverage Attendant
Portillo's Hot Dogs
06.2021 - 08.2023
Food And Beverage Cashier
Island H2O WaterPark
03.2021 - 06.2021
Food And Beverage Cashier
Little Greek
02.2020 - 04.2020
High School Diploma - Biochemistry
University of Central Florida
High School Diploma -
Celebration High School