Melody Andrews
Anchorage,AK
Summary
Detail-oriented individual with 9 years of experience performing intricate billing procedures with undeniable level of detail. Familiar with private and commercial insurance carriers. Skilled in tracking and accomplishing multiple tasks and assignments. Willing to go above and beyond to contribute to team objectives. Comfortable working independently or as part of supportive team.
Overview
25
25
years of professional experience
Work History
Medical Billing Specialist
Alaska Native Tribal Health Consortium
Anchorage, AK
04.2015 - 02.2024
- Updated patient accounts with information obtained from internal departments or external sources.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Medical Admitting Clerk
Alaska Native Tribal Health Consortium
Anchorage, AK
09.2002 - 09.2007
- Verified patient information and collected necessary documents to complete admission process.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Answered incoming calls from patients regarding registration inquiries.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
- Collected co-pays, verified insurance eligibility using web-based applications and entered data into system.
- Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
- Reviewed pre-registration forms with patients prior to arrival at hospital or clinic; prepared financial arrangements with patient when required.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Coordinated with billing department for any discrepancies encountered during registration process.
- Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
- Collaborated with various departments within the facility to ensure efficient flow of admitting processes.
- Complied with HIPAA guidelines when handling confidential patient information at all times.
- Checked patient information and insurance coverage.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
Alternate Health Resources Medical Assistant
Southcentral Foundation
Anchorage, ALASKA
10.1998 - 11.2002
- Provided customer service support to patients who had questions about their bills or payments due.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Educate patients on the importance of obtaining alternate health resources such as Medicaid, Food Stamps, Veterans Benefits, Medicare and other programs available and how it benefits the medical facility.
- Assisted all interested persons with the application processes when applying for state programs, obtained required documentation such as proof of income, proof of residency etc, followed up on all applications submitted.
- Maintained log and reported monthly productivity reports.
Education
Certificate - Computerized Medical Office Specialist
Charter College
Anchorage, AK07-1999
Certificate - Secretarial Procedures/Office Management
Alaska Pacific University
Anchorage, AK05-1985
Skills
- Cerner Software Applications Proficiency
- Quality-Oriented Team Player
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Clerical Support
- Medical Record Security
- Data Entry
- Work Prioritization
- Medicaid and Medicare Knowledge
- Information Inputting
Timeline
Medical Billing Specialist
Alaska Native Tribal Health Consortium
04.2015 - 02.2024
Medical Admitting Clerk
Alaska Native Tribal Health Consortium
09.2002 - 09.2007
Alternate Health Resources Medical Assistant
Southcentral Foundation
10.1998 - 11.2002
Certificate - Computerized Medical Office Specialist
Charter College
Certificate - Secretarial Procedures/Office Management
Alaska Pacific University
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