Melody Blackburn
Mount Juliet,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Cash Management Service Teller
Loomis
Nashville, TN
08.2023 - Current
- Conduct deposit verifications and/or change preparation using specialized counting equipment and procedures.
- Ensured accuracy in handling financial deposits from various origins
- Supervisor: Tracie Caffey (615) 227-4370
Compliance Operations Assistant
Branson Bank
Branson, MO
11.2017 - Current
- Process incoming /outgoing wire transfers
- Ongoing fraud awareness, Detection and Prevention
- Produce SARS-composing all narratives as well as investigation of all fraudulent activities
- Input CTR's
- Process account-related and exception items as needed including fraudulent account items such as debit cards, ACH, checks and electronic services
- Day end and item processing
- Interacts daily with co-workers, supervisors, customers and third party representatives
- Supervisor- Rebecca Mullen (417) 334-9696 ext. 4248
Branch Service Leader
Regions Bank
Branson, MO
05.2012 - 06.2017
- Performed multiple teller duties such as: deposits, check cashing, sales/referrals and customer service
- Led and coached a teller staff of 8 associates
- Daily reports, monthly schedules and detail to daily operations
- computer skills: Microsoft Word and Excel
- Supervisor- Bryan Keene (417) 699-1977
Teller 1
US Bank Home Mortgage
Branson, MO
06.2011 - 10.2011
- Performed multiple teller task such as: Deposits, Check Cashing, Sales and Customer Service
- Computer Skills: Wizard and Blast Programs
- Supervisor- Adrianne Smith (417) 334-4125
Group Sales
Branson Ticket & Travel
Branson, MO
12.2009 - 01.2011
- Group Sales
- Booked vacation packages and itinerary schedules for individuals and groups for Branson shows. Deposits, sales calls, filing, data entry, answered multiple phone lines and customer service
- Computer Skills: Windows XP and Microsoft Outlook
- Supervisor- Taunya Lay (417) 335-2707
Education
BSA/ AML Training
05.2022
High School Diploma -
Grapevine High School
Grapevine, TX05.1989
Compliance/ Fraudulent Awareness
Skills
- Information Confidentiality
- Documentation and Reporting
- Customer Support
- Work Planning and Prioritization
- Policy and Procedure Adherence
- Attention to Detail
- Issue Research and Resolution
- Professional and Friendly
- Positive Attitude
- MS Office
- Training
- Written and Verbal Communication
- Recordkeeping
- Clerical Support
- Document Control
- Strong Problem Solver
- Report Writing
- Organizational Management
- Knowledge of federal and state banking regulations, teller operations and procedures, including regulatory compliance, retail banking products and services
- Ability to analyze information and evaluate results to choose the best solution and solve problems, provide information top supervisors, co-workers, subordinates by telephone, in written form, email or in person
Timeline
Cash Management Service Teller
Loomis
08.2023 - Current
Compliance Operations Assistant
Branson Bank
11.2017 - Current
Branch Service Leader
Regions Bank
05.2012 - 06.2017
Teller 1
US Bank Home Mortgage
06.2011 - 10.2011
Group Sales
Branson Ticket & Travel
12.2009 - 01.2011
BSA/ AML Training
High School Diploma -
Grapevine High School
Compliance/ Fraudulent Awareness
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